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Industry: Email Alert RSS FeedAspect and 3Com team for new product offering
Worldwide Computer Products News, Sept 2, 2003
Worldwide Computer Products News-2 September 2003-Aspect and 3Com team for new product offering(C)1995-2003 M2 COMMUNICATIONS LTD http://www.m2.com
Business communications solutions provider Aspect Communications has entered into a development, sales and marketing agreement with 3Com Corp, a voice and data networking solutions provider.
Both companies will now deliver an IP-based telephony solution for companies and contact centre communications. The offering is a combination of IP-private branch exchange and contact centre functionality such as call routing, multi-channel support and centralised workflow development, according to the companies.
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Companies adopting the new solution can reduce their costs associated with using knowledge workers and remote staff in customer, vendor and partner interactions, claims a spokesperson.
The joint solution is expected to be made available before the end of the first quarter of 2004. To date, no pricing details have been revealed.
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