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Industry: Email Alert RSS FeedNew online collaboration module from KANA available now
Worldwide Computer Products News, March 4, 2004
Worldwide Computer Products News-4 March 2004-New online collaboration module from KANA available now(C)1995-2004 M2 COMMUNICATIONS LTD http://www.m2.com
Customer service applications provider KANA (Nasdaq: KANA) has launched its KANA Response Live product for web collaboration, online chat and co-browsing.
The new module can reportedly reduce abandonment rates, improve customer satisfaction and increase the profitability of each customer for an online retail site, according to the company. This is brought about through the provision of real-time customer interaction so that customers can be guided through any potential problems they may experience in an online retail environment.
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No pricing details were disclosed.
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