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Industry: Email Alert RSS FeedConvergys launches enhanced integrated contact management systems
Corporate IT Update, Oct 15, 2001
CORPORATE IT UPDATE-(C)1995-2001 M2 COMMUNICATIONS LTD
US-based Convergys Corp has introduced enhanced customer service and technical support programmes for e-service providers.
The programmes, which are available as stand-alone offerings or pre-integrated with Convergys' Catalys IP billing solution, are designed to provide an integrated view of a customer's contact history, including e-mail and phone contacts. When combined with Catalys the programmes also allow customer billing information to form part of the integrated view.
The new programmes have been especially tailored for e-service providers with over 250,000 customers. Availability and pricing were not disclosed.
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