Technology Industry
Industry: Email Alert RSS FeedDatamonitor expects growth for IP call centres
Corporate IT Update, April 28, 2003
CORPORATE IT UPDATE-(C)1995-2003 M2 COMMUNICATIONS LTD
Business information company Datamonitor plc has completed a survey showing that just 4% of all call centres in North America, Europe, the Middle East and Africa are IP-architectured.
The company goes on to state that it expects IP call centres in the regions to have trebled by 2007. This is because call centre operators will have no choice but to change to an IP-based system due to an anticipated decline in revenues.
In the Europe, Middle East and Africa markets the three most important markets will be the UK, Germany and France with over 60% of the market share between them, Datamonitor believes.
Most RecentTechnology Articles
((Comments on this story may be sent to info@m2.com))
CIO SessionsVision Series on ZDNet
See and hear what CIOs the world over thinks about the business of technology and how it's changing the way we live and work.
Brought to you by CBS MoneyWatch.com
- 10 Best Places to Retire
- Companies with the Best 401(k) Plans
- Most Important Document for Your Heirs? It's Not Your Will
- Video: Should You Expect to Retire Rich?
- Over 50? Here's How to Get (and Keep) a Great Job
Most Recent Business Articles
- Your feedback
- Why fly solo when an executive assistant can accelerate your CLNC® business?
- The CLNC® mentors held the key to my first case and to my CLNC® success
- Atlanta CLNC® 6-day certification seminar photo gallery—plus sign up today for spring 2009 to save $100.00
- Announcing the 2009 NACLNC® conference keynote speaker, Stedman Graham: move like a maverick for breakaway CLNC® success at the 2009 NACLNC® conference
Most Recent Business Publications
Most Popular Business Articles
- Using object-oriented analysis and design over traditional structured analysis and design
- Big Fish Games Migrates Upstream to Fisher Plaza; High Growth Online Gaming Firm Vaults Fisher Plaza Occupancy Rate Above 90%
- Top of the line: some of the world's most well-respected doctors practice in South Florida. A guide to choosing the best physician specialists - Top Doctors in South Florida
- BEHR Paints Introduces a Colorful New Way to Paint and Prime All in One with BEHR Premium Plus Ultra™ Interior
- Sand filter basics: high-rate sand filters can be confusing for those new to the business. Understanding valve modes is the key
Most Popular Business Publications
Content provided in partnership with
