Bibliography for: "Going beyond the monthly bill: the highly competitive customer service industry is trying to help operators reduce churn and manage new products, such as cable modem and telephone service"

K.C. Neel "Going beyond the monthly bill: the highly competitive customer service industry is trying to help operators reduce churn and manage new products, such as cable modem and telephone service". Cable World. FindArticles.com. 01 Jan, 2010. http://findarticles.com/p/articles/mi_m0DIZ/is_48_13/ai_80846668/

Cable World

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Articles in Nov 26, 2001 issue of Cable World

• Motorola goes for the middle road: the tech giant, reacting to low demand for its advanced box, upgrades its DCT-2000. Operators are `looking for a little bit extra,' one analysts says
  by Jon Lafayette
• Ratings
• Potter conjures Q4 magic for AOL TW: company employs cable in `unprecedented' marketing bonanza
  by Mavis Scanlon
• Columbia Tristar International Television
• Food TV's iron chef gets boost from UPN
• Board member selling 1 million shares of Disney
• Gemini Voice Solutions
• Band boosts HBO: will strong sub growth spur more `event' programming?
  by Will Lee
• Cable ratings veteran takes reins at Nielsen: departing CEO Dimling presided over quality and revenue gains
  by Tom Bierbaum
• Why operators shun the latest network fad: programmers insist that `multiplexing' series can help subsidize high production costs and develop new audiences. But cable companies aren't the only ones who have their doubts
  by Staci D Kramer
• When old systems get a facelift: new technology, lower equipment and labor costs are helping MSOs roll out digital services on once-obsolete head-ends
  by Jon Lafayette
• Concurrent computer:
• TI cable modems shift into higher gear
  by Jon Lafayette
• SBC Communications
• Markets
• Daschle picks aide for FCC slot
  by Erik Wemple
• Turner's `last man standing' in Atlanta: Turner Entertainment president Brad Siegel has survived two major management transitions in his eight years at the company. Now he oversees six cable networks—three of which are among the nation's most-watched
  by Staci D. Kramer
• OpenTV:
• Can West Global Communications Corp
• Global Sports Inc
• Univision
• Murdoch may be spoiling for fight against EchoStar deal: News Corp. lobbyists may try to quash $26B DirecTV merger
  by Erik Wemple
• Behind the wheel at Howard Cable: although sometimes he's tempted to sell his 1,200-subscriber system, Howard Lock loves to get in his truck and keep the family business going
  by Will Lee
• Wait till next year for consolidation: in the cable industry, the big fish are putting off their next big meals—meaning smaller deals are further away, too
  by Mavis Scanlon
• Comcast Corp:
• Time Warner orders up bigband routers: BMR `grooms' transmissions while conserving bandwidth
  by Richard Cole
• Federal Communications Commission
• Optinel Systems
• Networking
• TNN primes the godfather
• How Schleyer & Co. will fix AT&T broadband: in an exclusive interview, the new CEO of the troubled unit talks about the pressures of Wall Street, the company's reputation for poor customer service and his plans for change. "It's like a Porsch
  by K.C. Neel
• Cablevision to raise sub prices
• Charter chief bristles at rumor in local paper: Vogel angrily denies he'll move company to Denver after `turnaround'
  by Staci D. Kramer
• TiVo revenues rise with jump in subscribers: narrower loss in third quarter beats forecasts
  by Mavis Scanlon
• Trio tries to find its own arts niche: plans to roll out 20 original programs next year
  by Will Lee
• Dow Jones vs. cable MSO watch
• Cablevision systems:
• Comcast Communications
• NBC Cable Networks
• Vivendi Universal
• Western show attendees find leaner event
  by K.C. Neel
• Home networking: the next revenue stream? Operators, phone companies, ISPs and manufacturers are all angling to help consumers link their PCs, TVs and other appliances
  by Richard Cole
• Street joins showtime; soul and resurrection return
• Comcast opens checkbook for VOD equipment: deployment benefits vendors SeaChange and concurrent
  by Mavis Scanlon
• Concurrent pitches targeted ads at show: could add revenue stream to video-on-demand
  by Shirley Brady
• ESPN
• Corrections
• Cachevision unveils PVRS
  by Richard Cole
• Going beyond the monthly bill: the highly competitive customer service industry is trying to help operators reduce churn and manage new products, such as cable modem and telephone service
  by K.C. Neel
• Deal wrap
• Local ad-insertion stats by network
• New Line Television
• Events calendar