Business Services Industry
Crash COURSE
Entrepreneur, Jan, 2000 by Geoff Williams
And perhaps the best reward for managing success has nothing to do with money or business (see "What Now?" page 91). Wyatt enjoys having the financial freedom to help out her family, such as when she was able to fly family members out to visit her ailing mother and when she was able to offer financial assistance to a seriously ill older sister. "That never could have happened without Wood Family Enterprises," says Wyatt, who credits her company's success not to intelligence but to diligent work and a watchful eye from above.
Geoff Williams is a reporter for The Cincinnati Post and a frequent contributor to Entrepreneur. Reading about Dick and Jane as a child obviously affected him.
WHAT NOW?
Sudden success won't just affect your company; it's bound to affect you. You'll have some questions to answer, sooner rather than later. How many extra hours should you work? What sort of car will you buy with that new wad of cash?
Jeff Kennedy, 41, is the president and CFO of Sight & Sound Software, a Portland, Oregon, company that designs Web technology for the travel industry. His biggest clients are Wal-Mart and American Airlines. Sight & Sound started in 1994 and made $20,000 that first year. By 1995, Kennedy and his partner, Mark Tilden, 44, were bringing in $100,000--not the pot of gold at the end of the rainbow, but Kennedy notes he could start buying groceries regularly again. In 1996, American Airlines hired Kennedy and Tilden's company "to devise a disk-based direct-dial product that allowed American's customers to make their own air, car and hotel reservations."
That may be Greek to all of us, but this won't be: In 1996, the partners made about $500,000, a 400 percent lump.
American Airlines liked Sight & Sound's product so much, it asked Kennedy and Tilden to create the booking engine for its Web site. "When we heard we had the contract to build the booking engine for www.aa.com, Mark and I just sat there for a minute, stunned," says Kennedy. "We knew it was huge, that it would change everything. We looked at each other and grinned. I leaned a little too far back in my surplus office chair and fell over. All I could think about was a good, stiff drink."
Sight & Sound has since hired 25 employees and has experienced an 865 percent growth rate over the past five years, bringing In $4 million this past year. Which, among other things, means Kennedy has had to put off taking a European vacation with his wife. In fact, he says, "it's very difficult for me to justify taking mare than a week off."
But Kennedy insists that even the busiest and most successful entrepreneurs need to take care of themselves. So he takes a lot of three-day weekends and two-day getaways, even if it's lust to a Holiday Inn in downtown Portland.
Sudden success means your own bank account will likely swell, too, notes Rob Elliott, senior executive vice president of Bessemer Trust, a New York City wealth management firm. And his company, of course, would only be too happy to help you with your finances. But Elliott makes a good point: "You do have a responsibility to think very seriously about your wealth and how it will impact you, your spouse, your children and your society." We suggest you think about that while driving your new Lexus.
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