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SYMON launches new workforce management solution for contact centres - Contact Centre COMMUNITY 2.0. from SYMON Communications - Brief Article - Product Announcement

Telecomworldwire, Sept 18, 2002

TELECOMWORLDWIRE-18 September 2002-SYMON launches new workforce management solution for contact centres (C)1994-2002 M2 COMMUNICATIONS LTD http://www.m2.com

Contact centre management tools provider SYMON Communications has launched Contact Centre COMMUNITY 2.0.

The new workforce management solution contains a navigation and training tool, a schedule designer and schedule builder, a calendar, online streaming banners, internal instant messaging and online surveys. A Virtual Supervisor option is also available which enables alternate supervisors to take control of extra teams when absences occur.

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The cost of the Contact Centre COMMUNITY 2.0 was not disclosed.

((Comments on this story may be sent to tww.feedback@m2.com))

COPYRIGHT 2002 M2 Communications Ltd.
COPYRIGHT 2002 Gale Group
 

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