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Industry: Email Alert RSS FeedMarks & Spencer chooses Cable & Wireless for call centre enhancement - Brief Article
Telecomworldwire, Oct 7, 2003
TELECOMWORLDWIRE-7 October 2003-Marks & Spencer chooses Cable & Wireless for call centre enhancement(C)1994-2003 M2 COMMUNICATIONS LTD http://www.m2.com
Telecomms company Cable & Wireless has entered into a contact centre agreement with retailer Marks & Spencer Money.
Cable & Wireless will now expand Marks & Spencer Money's contact centre operations to accommodate 750 agents while also enhancing customer service. Cable & Wireless will also implement a number of self service options to free up agent time and automate some routine calls.
The agreement has been made to coincide with the launch of the &more credit and loyalty card from Marks & Spencer.
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The financial terms of the agreement were not announced.
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