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Triton turns to Transversal for customer service solution

Telecomworldwire, May 26, 2004

TELECOMWORLDWIRE-26 May 2004-Triton turns to Transversal for customer service solution(C)1994-2004 M2 COMMUNICATIONS LTD http://www.m2.com

UK-based online customer support and knowledge management solutions provider Transversal has been selected by UK-based shower manufacturer Triton to deploy its Metafaq product.

The technology from Transversal will be used by Triton in its consumer web site to automatically answer product and technical queries. This will reduce the volume of call and e-mail queries that the company's call centre staff have to answer as only questions that cannot be answered online are forwarded to support staff.

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Metafaq will go live in June 2004.

The cost of the Metafaq deployment was not announced.

((Comments on this story may be sent to tww.feedback@m2.com))

COPYRIGHT 2004 M2 Communications Ltd.
COPYRIGHT 2004 Gale Group
 

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