Telecomworldwire: LiveTime unveils Version 3.7 solutions

FindArticles > Telecomworldwire > Oct 24, 2005 > Article > Print friendly

LiveTime unveils Version 3.7 solutions

The forthcoming release of LiveTime Version 3.7 has been unveiled by LiveTime Software, a provider of Service Desk solutions, offering full support of IBM DB2 UDB v8.2 running on Linux, UNIX and Windows platforms.

LiveTime said Version 3.7 offers enhanced support for the WebSphere J2EE web application server from IBM and claimed its DB2 UDB support gives its customers the most advanced RDMBS and J2EE web server support available.

LiveTime said its Help Desk and Support Desk applications can be deployed within hours on any J2EE environment, offering client portal, knowledge base and service level management. In addition it also offers management reporting, escalation and notification engine. LiveTime claimed DB2 connector enhancements improve the ability of organisations to deploy and run a high-performance, high throughput Service Desk across the IBM technology stack.

Organisations have previously had to use non-J2EE client-server service desk software to run Service Desk operations when standardising its technology platform on IBM J2EE, presenting maintenance difficulties for IT staff.

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