Mobileworld Operating selects Convergys' Infinys

Telecomworldwire, April 4, 2008

TELECOMWORLDWIRE-4 April 2008-Mobileworld Operating selects Convergys' Infinys(C)1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com

Convergys Corporation (NYSE:CVG), a relationship management company, announced on Thursday (3 April) that Mobileworld Operating Pty Ltd, an Australian mobile phone retailer trading as Crazy John's, has implemented a Convergys solution enabling the delivery of highly segmented new mobile services to its customers.

According to the company, to support Crazy John's transition from a wireless reseller to a Mobile Virtual Network Operator (MVNO), the Convergys solution incorporates a 5-year agreement for the company to manage Crazy John's billing operations using its real-time rating and billing product, Infinys. The solution supports all aspects of subscriber management, including activation, mediation, rating, billing, inventory management, as well as pro-active messaging capability for all pre- and post-paid services.

Infinys reportedly enables the delivery of enhanced services and features to any subscriber, regardless of payment method. Crazy John's pre-paid customers now have access to features that were previously available only to post-paid customers, such as access to usage details via the web, while post-paid subscribers will be able to leverage real-time account control features previously available only to pre-paid users.

No financial details were disclosed.

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