Informatica Global Customer Support's Service Center awarded SSPA 'Rated Outstanding' certification

Telecomworldwire,  June 25, 2008  

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TELECOMWORLDWIRE-25 June 2008-Informatica Global Customer Support's Service Center awarded SSPA 'Rated Outstanding' certification(C)1994-2008 M2 COMMUNICATIONS LTD http://www.m2.com

Informatica Corporation (Nasdaq:INFA), a provider of data integration software, announced on Tuesday (24 June) that Informatica Global Customer Support's California Service Center in the US has been awarded the Service and Support Professionals Association's (SSPA) 'Rated Outstanding' certification for Core Support, Assisted Support and Unassisted Support.

The SSPA certification programme reportedly involves in-depth audits of support functions against a wide range of best practice criteria for delivering industry-leading customer support.

According to the company, Informatica's California Support Center is part of a network of strategically located Centers linked in real-time to provide 24/7 service and support. To achieve the certification, the Center had to meet or exceed 80% of the SSPA certification programme's relevant best-in-class criteria as part of an on-site audit.

Informatica Global Customer Support continually adds to its support services portfolio. Recent services available include Value Added Support services, designed to enhance customer value by augmenting the company's support offerings by providing proactive delivery of support services, accelerating time-to-value for Informatica implementations and enabling a faster return on customer investments, the company said.

No financial details were disclosed.

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