Clarify Joins Inference Partners Program; Inference's CBR2 Products to be Integrated with Clarify's Customer Service Management Systems

Business Wire, August 23, 1995

NOVATO, Calif.--(BUSINESS WIRE)--Aug. 23, 1995--Inference Corporation announced a new partnership with Clarify Inc. Under the new partnership, Clarify will develop an interface between its customer management products and Inference's CBR2 products. The companies have also agreed to jointly market the integrated solution in appropriate situations.

"Clarify is a significant new partner for Inference in the front office market," said Peter R. Tierney, president, CEO, and chairman of the board for Inference. "Connecting the Clarify solution to Inference's CBR2 provides yet another application option to our customers that have chosen the CBR model as a standard format for storing and retrieving knowledge. I believe many customers will benefit from this partnership, which produces a solution that combines Clarify's customer service management systems and Inference's problem identification, problem resolution, and product recommendation software."

"Our interface to CBR2 products provides Clarify ClearHelpdesk users direct and seamless access to yet another important source of knowledge," said Dave Stamm, president and CEO of Clarify. "Clarify has invested in problem resolution technology from the beginning with its Diagnosis Engine and full text search capabilities. We are pleased to expand our offerings in this important area of help desk technology through our relationship with Inference."

Effective Problem Identification and Resolution

Automating problem-solving and managing knowledge bases in a common reusable and manageable format is probably the greatest challenge facing the customer service/help desk departments today. Support specialists need to know quickly and accurately whether or not a similar customer problem has been reported before and if a solution has been found. The new integration of Inference's CBR2 products and Clarify ClearHelpdesk will enable customers to take advantage of solutions that combine Clarify's customer service management systems and Inference's problem identification, problem resolution and product recommendation software running on the emerging standard CBR platform.

Clarify plans to use Inference's CBR2 CasePoint Search Engine to provide DLL integration on Microsoft Windows 3.1 and Windows 95 clients and Shared Library integration on UNIX platforms.

Clarify Inc.

Clarify is a leading developer of customer service and help desk management software that enables organizations to quickly and cost-effectively improve customer satisfaction, product quality and employee productivity. Customers include Amoco, Bay Networks, Cisco Systems, Motorola, Quantum, Tandem Computers, Transamerica Corporation and UB Networks. Founded in 1990, Clarify has 120 employees and is headquartered in San Jose, Calif. Its products are sold through sales and service offices in the United States, Europe and Asia. Clarify can be reached at (408) 428-2000; or via e-mail at info@clarify.com; or via the Web at www.clarify.com.

Inference Corporation

Founded in 1979, Inference (NASDAQ: INFR) is the leading provider of CBR based technology, the emerging common platform for storing and retrieving knowledge for use in front office applications, and offers customer service software and consulting to over 350 customers and hundreds of thousands of end users worldwide. Headquartered in Novato, California, Inference provides customer service technologies that allow clients to offer better service with less resources. Inference was the first company to commercially develop Case-based Retrieval, a new approach to storing and accessing corporate know-how in the form of knowledge bases, document and multimedia annotations. The Company's CBR products are becoming the de facto standard for problem identification, problem resolution and product recommendation.

Inference also offers consulting services to clients worldwide, specializing in call center and internal help desk implementations. For information regarding their products and services, contact Inference at (415) 899-0100 or visit their World Wide Web page at http://www.inference.com. -0-

Note to Editors: Inference, CBR2, CBR Express, CasePoint, and CBR Express Help Desk Series are trademarks of Inference Corporation. Clarify, ClearSupport, ClearQuality and ClearLogistics are registered trademarks of Clarify Inc. ClearHelpdesk and Diagnosis Engine are trademarks of Clarify Inc. Microsoft, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries. All other brands and products are trademarks or registered trademarks of their respective holders and should be treated as such.

CONTACT: Inference Corporation

Cate Horncastle, 415/899-0100

horncast@inference.com

or

Niehaus Ryan Haller PR

Duncan Carling, 415/615-7904

duncan@nrh.com