Peregrine Systems expands ServiceCenter application suite to provide departmental help-desk solutions; ServiceCenter 1.1 brings integrated problem-management resources to help-desk administrators at the departmental level

Business Wire, July 31, 1995

CARLSBAD, Calif.--(BUSINESS WIRE)--July 31, 1995--Peregrine Systems Inc. Monday announced ServiceCenter 1.1, the only integrated suite of information and technology-management applications designed to provide organizations with the ability to combine, integrate and proactively manage all of their help-desk activities.

Traditionally targeted as an enterprise solution, ServiceCenter is now available in configurations that provide an ideal solution for the departmental or mid-size organization. A new graphical user interface, NT platform support and an entry-level pricing structure will make ServiceCenter particularly attractive to IS managers within these smaller organizations.

Currently, ServiceCenter is implemented worldwide in large corporations with complex and diverse technological infrastructures. Its ability to centrally manage and automate processes of enterprisewide networks across multiple platforms, combined with an architecture designed to allow full scalability and customization, has established Peregrine as a leader in the field of network management.

"With our new GUI, NT platform support and pricing structure, Peregrine is able to offer a problem-management system to companies who in the past, may have been unable to justify a system as comprehensive and flexible as ServiceCenter," said John Woodall, president of Peregrine Systems.

"ServiceCenter will allow them to set the foundation for comprehensive technology management, while proactively identifying and resolving network problems before end users are affected."

At the core of the ServiceCenter technology is a powerful process modeling engine and a central data repository. Built around this core architecture is a suite of common process applications that provide full integration and management capabilities for problem, change, inventory, financial and order/catalog management.

This suite of applications can be implemented separately, or in any combination that best meets an organization's business needs. And, because all of the applications share the same core engine and data repository, network managers are able to centralize the management of these functions while automatically correlating activities or events that impact more than one of the processes. ServiceCenter automates each of these business functions across Novell, TCP/IP and SNA networks.

For example, if a LAN administrator upgrades a server on a Friday, and certain end users are unable to access the server applications on Monday, with ServiceCenter, the problem and change would be automatically linked and identified. The resolution data would be stored in the data repository, and the change process would then be modified to ensure that a similar problem will be avoided in the future.

ServiceCenter can be seamlessly integrated with a customer's existing, as well as any future, server platforms (NT, UNIX, MVS), client platforms (Windows, OS/2, Motif), proprietary systems or database-management systems. And, because ServiceCenter is fully scalable and customizable, the system can grow and change as business needs dictate.

Key highlights of ServiceCenter release 1.1 include:

Graphical User Interface -- this new object-oriented interface allows users to manage ServiceCenter functions from a more familiar and user-friendly environment. ServiceCenter has multiple objects for customizing the user interface, including the ability to add bitmaps. A drag-and-drop graphical format manager is used to create and alter all ServiceCenter modules as well as custom-user applications.

NT Server Support -- ServiceCenter is now available for the Microsoft NT Server platform, which is quickly becoming an industry standard.

Performance Improvements -- ServiceCenter transaction speeds have been improved with an overall reduction in CPU usage of approximately 15 percent.

7x24 Operations -- eliminates scheduled downtime typically required for back-up and saving ServiceCenter's expert data.

Entry-level Pricing Structure -- ServiceCenter pricing begins at $9,120 for the base system with the Problem Management application and three named users.

Availability -- ServiceCenter 1.1 is available immediately.

Peregrine Systems, founded in 1980, is an international company that provides innovative client/server applications that simplify the management of distributed networks and diverse technologies. With headquarters in Carlsbad, the company has development offices throughout the United States, and European offices in France, Germany and the United Kingdom. -0-

GUI = Graphical User Interface

NOTE: Screen grabs in electronic format are available upon request.

CONTACT: Peregrine Systems

Adam Sullivan, 619/431-2400

asulliva@peregrine.com

or

Capella Marketing Communications

Christine Hinton, 619/794-5743

capella@cerfnet.com