KnowledgeBroker unveils System Viewer at Systems Support Expo in Boston; reduces call times to support centers

Business Wire, May 16, 1995

RENO, Nev.--(BUSINESS WIRE)--May 16, 1995--KnowledgeBroker Inc. is unveiling System Viewer at the Systems Support Expo in Boston this week.

System Viewer is a powerful new feature that KnowledgeBroker has added to ASK.ME Pro and ASK.ME HelpBases, KBI's line of stand-alone problem resolution software programs.

System Viewer consolidates all vital system information into one centrally located file. With System Viewer, users can provide Help Desk technicians with an immediate diagnostic status of their system without doing additional look up. This feature can reduce call times by five minutes or more.

Support questions can be resolved without additional help by using ASK.ME's powerful retrieval engine to search the problem resolution information built into each program. Users begin a full text "intelligent search" by describing the problem in their own words. Up to four different search algorithms match questions with resolutions.

Prompted by clear, graphic, step-by-step information that appears on the screen, users can easily resolve many of their problems.

HelpHunter adds another dimension to the search by giving users focused access to all help and proprietary support files on the system. Using key words supplied in the original query, users can search both the problem resolution information embedded in each ASK.ME as well as all .HLP, .TXT and .WRI files on the system.

Other ASK.ME features include a built-in glossary with hundreds of technical terms, book marks and options for sending solutions by fax and E-Mail.

Unresolved problems can also be captured and saved in a network- compatible data file for review by a second- or third-level support team. This file can be resolved and fed back into the KnowledgeBase for use throughout the system. KnowledgeBroker also reviews and resolves problems as part of the services they offer.

ASK.ME Pro currently supports more than 30 leading software programs and hardware platforms.

KnowledgeBroker is committed to providing a range of computer support products and services that save time, reduce costs and increase the efficiency of computer support. For more information about ASK.ME Pro or any of KBI's other products or services, contact KnowledgeBroker at 800/829-4KBI.

About KnowledgeBroker

KnowledgeBroker is a leading supplier of knowledge distribution service and technology. Established in 1992, KnowledgeBroker, service provider for more than 20 Fortune 500 companies, operates HelpNet 800/900, a 24-hour multivendor technical computer support service.

KBI builds KnowledgeBases, high-performance plug-and-play problem resolutions formatted for leading expert support systems, markets ASK.ME Pro/ASK.ME HelpBases, advanced problem resolution software programs for corporate end users and support professionals, and HelpTrak, a call-tracking and problem-management system.

CONTACT: KnowledgeBroker Inc.

Gail Wetmore, 213/255-8629