EPSON introduces new service provider; responsive to customers, EPSON makes POS service top priority

Business Wire, Sept 18, 1995

CHICAGO--(BUSINESS WIRE)--Sept. 18, 1995--EPSON Monday announced that on-site maintenance service for EPSON point-of-sale (POS) products is now available through Dataserv Computer Maintenance Inc., an official EPSON authorized service provider.

EPSON POS system customers can arrange for customized service packages through Dataserv to meet specific needs. Dataserv's specialized field service packages can include around-the-clock, on-site service 365 days a year with four-hour response time for calls placed between 8 a.m. and 5 p.m. Additionally, depot maintenance and help desk support staff is available as well as a variety of customized programs and multi-vendor services.

"EPSON is committed to building a solid service program to support our open architecture products," said Bud Weist, business unit director for EPSON. "We know it's not good enough to just provide customers with high-quality products. We must ensure that customers get maximum performance from our products by helping them obtain high-quality service."

EPSON offers an extensive array of technology products including ink jet, laser and dot matrix printers, scanners, portable and desktop computers and, for the OEM market, a variety of components and electronic devices.

Founded in 1975, Epson America Inc. is an affiliate of Seiko Epson Corp., a global manufacturer and supplier of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration and energy efficiency. Epson America has headquarters in Torrance, Calif.

Dataserv Computer Maintenance Inc., a BellSouth company with headquarters in Eden Prairie, Minn, is a leading provider of customized support services, concentrating on mission-critical technology. -0-

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CONTACT: EPSON

Susie Mitchell, 310/782-5174, 310/782-5179 (fax)

or

Base One Marketing

Julie O'Brien, 310/792-1877