AnswerSoft's business process automation software certified Siemens Rolm Ready

Business Wire, Sept 19, 1995

PLANO, Texas--(BUSINESS WIRE)--Sept. 19, 1995--AnswerSoft, Inc., the leading developer of business process automation (BPA) software, today announced its call management product, SoftPhone(R), has been certified as Siemens Rolm Ready by Siemens Rolm.

This certification process is designed to accelerate computer telephony application development. AnswerSoft will demonstrate SoftPhone today at the Tele-Communications Association show in San Diego.

"Siemens Rolm is at the forefront of open communications. Through the Siemens Rolm Ready Developers Program it will be able to deliver comprehensive solutions to the user and ensure that the application works with Siemens Rolm products," said Jeanne Bayless, president and chief executive officer at AnswerSoft. "This certification program assures Siemens Rolm customers that a steady stream of innovative applications will be available that support both TAPI and TSAPI."

"AnswerSoft's products are significant additions to our portfolio of Rolm Ready software for telecommunications," said David English, director of the Siemens Rolm Developers Program. "SoftPhone provides both the knowledge worker and the call center user a robust set of telephony automation abilities that go far beyond simply answering a call on the desktop."

SoftPhone, a client/server-based software, provides a comprehensive enterprise solution for call management and control. SoftPhone allows service agents to fully utilize the enterprise's wealth of data by integrating data with sophisticated call functions. Context-sensitive call control guides the user through the use of complex telephone actions such as call transfer, call park and call pickup. Users can set up and modify conference calls, utilize system-wide "hot keys," automatically look up directory data, and interact with popular contact management applications. The user can also review lists of unanswered calls and previously dialed numbers, generate call logs and provide log information for thorough reporting.

Siemens Rolm is a leading provider of private telecommunications solutions and CTI applications. Siemens Rolm offers total telecommunications and network solutions for businesses and organizations of all sizes, including multi-site and multi-national customers. Siemens Rolm is part of Siemens Private Communications Systems, the world's largest supplier of private telecommunications systems, with approximate annual sales of $5.2 billion and more than 450,000 customers and 900,000 systems installed worldwide.

AnswerSoft, Inc., is the leading provider of business process automation software. AnswerSoft products integrate a company's workgroup applications, communication systems and databases to provide enhanced productivity and information flow throughout the enterprise. AnswerSoft supports the Novell/AT&T Telephony Services Applications Programming Interface (TSAPI) and the Microsoft/Intel Telephony Applications Interface (TAPI), is a member of AT&T's Independent Software Council and is a member of NORTEL's Business Affiliate Program.

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