Foresight Software's Service Management System now available in Japan through IBM Japan; Fully Translated Into Kanji for Japanese Market

Business Wire, August 2, 1996

ATLANTA--(BUSINESS WIRE)--Aug. 2, 1996--Foresight Software Inc. today announced that its Service Management System is now available in Japan through IBM Japan Ltd.

Service Management System, which will be sold by IBM Japan under the MXPJ brand name, is a leading client/server customer interaction software package that automates and integrates help desk, call management, contract administration, field service, inventory logistics, repair center and financial management operations within service organizations. It is used by companies that require a combination of help desk, field technicians and repair center operations in order to service their customers.

IBM Japan has fully translated Service Management System into Kanji, including a fully localized Japanese user interface, on-line help and printed documentation.

"We have seen tremendous growth in the Asia Pacific market for service management systems, and have taken important strategic steps to best address this opportunity by establishing partnerships locally," said Kent LaRoque, president and CEO, Foresight Software Inc. "IBM Japan is an ideal strategic partner to roll out this product because of its large market presence and interest in the service market. Through partnerships like this one, we have already established a strong international presence with customers like Inchcape Marketing LTD which has multiple installations throughout the Asia Pacific region."

Service Management System is available immediately from IBM Japan. For more information, contact IBM Japan Ltd., MXPJ Group, Manufacturing Industry Division, 19-21 Nihonbachi Hakozaki-cho, Chuo-ku, Tokyo 103 Japan, call 81-3-3808-6730 or fax 81-3-3664-4562.

Foresight Software Inc. is a leading provider of customer interaction software for global organizations that depend upon customer service operations for critical market differentiation and competitive advantage. Foresight Software operates independently as a member of Platinum Equity Holdings' portfolio of companies. Based in Atlanta, the company's Service Management System is a fully integrated client/server product suite that utilizes a broad array of advanced technologies to deliver a total solution for customer service organizations. In addition to its fully functional product suite and advanced technology, Foresight Software, like its customers, depends upon its service offerings for market differentiation.

The company's Service Management System automates and integrates help desk, call management, contract administration, field service, inventory logistics, repair center and financial management operations within service organizations. Foresight Software markets its products worldwide to customer-driven companies that develop or support highly complex products in industries such as computer hardware and software, medical technology, office automation, telecommunications and instrumentation equipment. This fully integrated solution enables customers such as Baxter Healthcare, Telindus, Danka and Inchcape Marketing Ltd. to analyze their business performance and make informed business decisions about company resources and customer relationships. -0-

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CONTACT: Elyse Familant

George Cohen Communications

508/725-3637

or

Jerry Goldstein

Foresight Software Inc.

770/206-1020

or

Kohichiroh Arimoto

IBM Japan Ltd.

81-3-3808-6730