Software Artistry to Unveil Highly Scalable, Three-Tier Architecture at Support Services Expo

Business Wire, August 26, 1996

INDIANAPOLIS--(BUSINESS WIRE)--Aug. 26, 1996--Software Artistry, Inc. (Nasdaq: SWRT) is pleased to announce the newest version of SA-Expert Advisor(TM), Version 3.5.

Software Artistry will be showcasing Expert Advisor 3.5 at the Support Services Expo in San Francisco this week and plans to release the product in early November of this year.

"We are extremely excited by the release of version 3.5," stated W. Scott Webber, President/CEO of Software Artistry. "Two new features of our product the three-tiered architecture and the distributed help desk database module were planned for version 4.0, which is slated for release early next year. However, in anticipation of our customers enterprise-wide needs, we successfully accelerated our development schedule and are prepared to deliver these significant features now."

Expert Advisor 3.5 now includes:

-- Three-tiered architecture

-- New, more flexible workflow

-- Enhanced user interface

-- Distributed help desk database module

Software Artistry's Enterprise Support Management customers will realize many benefits from this enhanced version. Principally, Expert Advisor is now scalable to over 1000 concurrent users. There is less network traffic as a result of optimized messages and of information caching at the application server as well as quicker response due to asynchronous communication between the client and application server. These features add up to consistently responsive performance levels for both small workgroups or large enterprises.

The enhanced user interface provides a more intuitive workflow, with all functions accessible from a single screen. Users now have even quicker problem resolution abilities as they can see immediately whether they have any Hot News, Error Messages, Common Problems, or Adaptive Learning matches. Additionally, customers have the option for the distributed database help desk module, which allows for "follow-the-sun" support. This module enables users to transfer requests to distinct remote Expert Advisor databases, and all of the necessary "dependent" information about that particular request will be transparently forwarded to the remote database. Distributed workgroups are now able to share problems, even on separate databases.

To receive a free copy of Software Artistry's white paper regarding three-tier architecture and scalability, call 800/795-1993. Software Artistry will be at Booth Number 501 at the Support Services Expo (Moscone Center, San Francisco) as well as Model Help Center Number 3. -0-

Note to Editors: Software Artistry, Inc. (Nasdaq: SWRT) is the leading provider of strategic Enterprise Support Management solutions. The company's suite of applications, SA-EXPERTISE, uniquely enables organizations to proactively manage and improve their processes for help desk, network management, asset and change management, and end-user empowerment.

Software Artistry's customer base spans multiple industries, including one-third of the Fortune 100 companies. Founded in 1988, Software Artistry sells its products and services through its direct sales force located in regional offices throughout the U.S. and Canada, international offices in the U.K., France, Australia, and Singapore, and a network of domestic and international channel partners. For more information, call 800/795-1993.

CONTACT: Software Artistry

Joanie Hasch, 317/843-1663

or

S&S Public Relations

Liza Beresford, 847/291-1616