NPRI forms joint marketing alliance with Computer Associates; Agreement Provides Dynamic Management Of Automated Call Center Operations With NPRI's VerSatility And CA-OpenIngres

Business Wire, Feb 9, 1996

ISLANDIA, N.Y.--(BUSINESS WIRE)--Feb. 9, 1996--NPRI, Inc. and Computer Associates International, Inc., today announced a business agreement to jointly market NPRI's VerSatility for CA-OpenIngres. CA-OpenIngres is CA's enterprise-wide client/server database solution. VerSatility is NPRI's series of integrated sales, service and support applications for enterprise-wide Customer Interaction Solutions for Call Center operations.

The joint agreement calls for CA to resell NPRI's VerSatility, as well as for NPRI to resell CA-OpenIngres, as part of the joint solution, NPRI's VerSatility for CA-OpenIngres.

"CA-OpenIngres, in conjunction with NPRI's VerSatility series of software products, represents a dynamic new combination in the client/server environment for managing automated call center activities," said Ron Charnock, president of NPRI. "Call Center operators throughout the nation are enthusiastic about this type of true vendor cooperation being nurtured by NPRI's Channel Marketing Group. Working with a major database vendor such as Computer Associates offers customers a powerful solution in automated call center operations."

"We are pleased that CA-OpenIngres is being leveraged with NPRI's VerSatility series of automated call center applications to better support mutual clients looking for this specific type of solution," said Mark Marron, CA senior vice president of channel sales. "Today's announcement reflects our continuing commitment to provide CA-OpenIngres clients with the latest technology by partnering with vendors such as NPRI."

As an additional benefit, NPRI's Channel Marketing Group will work together with Computer Associates' dedicated staff of business partner specialists to market and sell the VerSatility for CA-OpenIngres combination nationally.

NPRI, headquartered in Fairfax, Virginia, is a leading supplier of enterprise-wide customer interactive solutions. Their VerSatility series of software products is based on open systems solutions in the client/server environment and is used for worldwide sales, support and service applications. NPRI's products leverage, not displace, investments in capital, staff, voice and data processing systems, thus ensuring increased productivity at minimal costs. When companies look to install and operate the "next generation" of complex customer interfacing systems, NPRI provides "technology that answers the call." NPRI is a privately held company whose customers include AT&T, British Telecom, Citibank and Chemical Bank.

Computer Associates International, Inc. (NYSE: CA), with headquarters in Islandia, N.Y., is the world leader in mission-critical business software. The company develops, licenses and supports more than 500 integrated products that include systems and database management, application development, manufacturing and financial applications. CA has 9,000 people in 130 offices in 36 countries and had revenue of $2.6 billion in its 1995 fiscal year. CA can be reached by visiting its homepage on the worldwide web (http://www.cai.com).

All referenced product names are trademarks of their respective companies.

CONTACT: Herman Chin Sissy Kelly

Computer Associates NPRI, Inc.

(516) 342-2364 (703) 277-2420