The ultimate customer support tool for business now available as free demo: download HelpTrac 5.0 working demo from www.helptrac.com

Business Wire, June 10, 1996

HOUSTON--(BUSINESS WIRE)--June 10, 1996--Monarch Bay Software Inc. today announced the availability of a working demo for their newest customer-support software: HelpTrac 5.0.

The software helps businesses streamline customer calls and support, increasing customer satisfaction and reducing the cost of "problem solving" by efficiently organizing problems, solutions, and human resources. HelpTrac is currently being used by clinics, law offices, software companies, consumer product manufacturers, and even government and military installations.

The free demo runs on Windows 3.1 / 95 machines and is available at no charge via the World-Wide Web at: www.helptrac.com. Users not yet connected to the Internet can also request the demo by mail by calling Monarch Bay at 713/450-2800.

HelpTrac 5.0, widely recognized as the best performing help desk product available (National Software Testing Labs' "Software Digest," Volume 13, No. 2) brings some very advanced features to businesses at surprisingly-low cost: alpha paging capability, 10 customizable levels of security, department grouping of technicians, dozens of enlightening reports that identify problem areas, and more. Although its feature set is more typical of $10,000 help desk products, HelpTrac for Windows 5.0 retails for just $5,500 for a 10-technician license. -0-

For more information, contact Monarch Bay at 1-800-450-6250 or

713/450-2800.

CONTACT: Arial Marketing Communications

Mike Adams, 503/690-7413

Fax: 503/690-0620

monarch(at)arialmktg.com