Applied Voice Technology announces major new release of interactive voice response platform: Automated Agent supports any ODBC-compliant database management system, delivers IVR capabilities to Lotus Notes, and offers enhanced messaging

Business Wire, March 12, 1996

KIRKLAND, Wash.--(BUSINESS WIRE)--March 12, 1996--Applied Voice Technology Inc. (NASDAQ: AVTC) today released a major new version of Automated Agent(TM), the IVR (interactive voice response) software module of AVT's multi-award-winning CallXpress3(R) voice and call processing system. Automated Agent 3.0 supports integration with any ODBC-compliant database system, delivers full IVR functionality to Lotus Notes databases, and provides enhanced messaging capabilities.

Available immediately, Automated Agent 3.0's ODBC Database Interface Module provides access to multiple database systems, which can be stored locally or on a network server. The module supports Clipper, DB2/2, dBASE, FoxBASE, FoxPro, Informix, Ingres, Oracle, SQL Server, Sybase, and other database systems. This feature is an aid to application developers who want to write a single IVR application for use in multiple computing environments, but who previously had to modify their applications for different databases. With Automated Agent 3.0, a single, generic application can communicate with any ODBC-compliant interface, and the same application can be easily adapted to many computing environments.

"Our resellers and developers have been requesting an easier way to develop shrink-wrapped applications," said Tom Minifie, product marketing director of Advanced Applications. "Automated Agent 3.0 delivers on that request. It is much more profitable to sell the same application multiple times than to develop a new application for every sale. With this release of Automated Agent, developers and customers both benefit through shorter development cycles and an interface with industry-standard, widely deployed databases."

Key to this release is Automated Agent's interface to Lotus Notes environments. Similar to the ODBC Interface, Automated Agent's new SQL Client Server Interface for Lotus Notes module provides access to data stored in Lotus Notes tables and forms. With this module, developers can add a voice-oriented front-end to existing and future Notes applications -- delivering access to the information from any touch-tone telephone. The addition of IVR functionality to Notes will create tremendous productivity gains through easier access to Notes information, delivering strong benefits to the millions of Notes users.

Automated Agent 3.0 also includes enhanced messaging capabilities, enabling a tighter integration with CallXpress3 voice and call processing systems. An Automated Agent 3.0 script can access a CallXpress3 mailbox; obtain specific information about that mailbox; play and record messages; append a message to an existing message; and forward, delete, and save messages.

M-Corp (Edison, N.J.), a pioneer in hotel automation, uses these advanced messaging capabilities to provide guest messaging, automatic wake-up calls, and housekeeping applications to the hospitality industry. "Automated Agent provides the sophisticated messaging applications and interactive voice response solutions that the hospitality industry needs and demands," said Paul Manley, M-Corp's vice president of sales and marketing. "With AVT, we can now offer a unique combination of guest services and staff productivity applications that our customers have been asking for."

Automated Agent 3.0 is available immediately through AVT's worldwide distribution channel of certified resellers and developers. AVT will present demos of Automated Agent 3.0 at the Computer Telephony Expo, Booth 1801, Los Angeles Convention Center, on March 12-14, 1996. Manufacturer's suggested U.S. list prices start at $6,300 and depend on the number of ports ordered and interface modules installed. For more information, contact Applied Voice Technology at 11410 N.E. 122nd Way, P.O. Box 97025, Kirkland, Washington 98083. Contact AVT by telephone at 206/820-6000, by fax at 206/820-4040, or by electronic mail at info@appliedvoice.com.

Applied Voice Technology Inc. develops, manufactures, markets and supports a broad line of open systems-based computer-telephony software products and systems that automate call processing and enable a user to manage different types of messages from either a personal computer or telephone. AVT maintains a site on the Internet's World Wide Web: www.appliedvoice.com. Founded in 1982, AVT is publicly traded under the symbol "AVTC" on the NASDAQ national market system.

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NOTE TO EDITORS: News releases are available from AVT's Newsroom fax server. Call 206/820-4089 and follow the prompts. This is document number 77035.

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(R)CallXpress3 is a registered trademark and Automated Agent is a

trademark of Applied Voice Technology Inc.

All other products mentioned are trademarks of their respective

owners.

CONTACT: Applied Voice Technology

Gary R. Good, 206/820-6000, ext. 3475

ggood@appliedvoice.com

NOTE TO EDITORS: In the Internet/email addresses noted in this news release, there is an "at" symbol between ggood and appliedvoice.com and between info and appliedvoice.com. This symbol may not appear properly in some systems.