Software Artistry Achieves HP OpenView Premier Solution Partner Status

Business Wire, May 14, 1996

INDIANAPOLIS--(BUSINESS WIRE)--May 14, 1996--Hewlett-Packard Co. and Software Artistry Inc. today announced that Software Artistry has joined the HP OpenView Solution Partners Program as a Premier Solution Partner.

As a Premier Solution Partner, Software Artistry will participate with HP in product sales, marketing and support programs to provide users with a single, integrated solution for their enterprise-management needs.

The Premier Solution Partner designation is based largely on the high degree of integration between SA-Expert Advisor(TM), a full-featured, enterprise-level call and problem management application, and HP OpenView Network Node Manager.

Expert Advisor integrates with the Network Node Manager by utilizing SA-ExpertView(TM), the link between network and system management platforms and support centers. ExpertView provides and out-of-the-box integration solution with Network Node Manager.

"Customer demand for complete solutions requires strong partner product integration," said Olivier Helleboid, general manager of HP's Network and System Management Division. "The HP OpenView Solution Partners Program assures customers that hundreds of HP OpenView applications -- now including ExpertView and Expert Advisor -- can work together seamlessly."

Members of the HP OpenView Premier Solution Partners program provide the highest level of integration with the HP OpenView platform and represent the leading vendors of integrated network and systems management tools.

As a Premier Solution, ExpertView and Expert Advisor successfully met the requirements of HP OpenView Certification Testing that examines application integration with the HP OpenView Platform at many levels, from the graphical user interface to protocol access, event handling, data integration installation and administration.

"Being part of HP's Premier Solution Partner Program reinforces our commitment to HP OpenView customers by providing them with complete Enterprise Support Management solutions," said Gary Lemke, vice president of marketing for Software Artistry.

"Joining forces by integrating HP OpenView and Software Artistry products ensures that these products will continue to integrate tightly and fulfill our customers' needs now and in the future."

With the integration capabilities of ExpertView, Software Artistry is expanding possibilities and continuing to allow IT managers to take a strategic approach to Enterprise Support Management (ESM). ESM is the integrated approach to providing the highest level of end-user support through pro-active system and network management, problem management, asset and change management.

Software Artistry offers a complete integrated family of solutions under the SA-EXPERTISE suite to address the ESM need.

HP OpenView offers users integrated network, system, application and database management for multivendor distributed-computing environments. Solutions consist of a broad portfolio of management products from HP and OpenView Solution Partners and a complete set of services that help customers improve service and reduce operations costs.

HP is the largest producer of enterprise network-management platforms, with HP OpenView installed in more than 100,000 networks around the world.

Hewlett-Packard Co. is a leading global manufacturer of computing, communications and measurement products and services recognized for excellence in quality and support. HP has 105,300 employees and had revenue of $31.5 billion in its 1995 fiscal year.

Software Artistry Inc. (NASDAQ:SWRT) is a leader in providing Enterprise Support Management solutions for organizations in a wide range of industries. The company develops, markets and supports the SA-EXPERTISE(TM) suite of software applications that improve efficiency and increase customer satisfaction by linking an organization's support center with network management, asset and change management, and end-user empowerment tools.

Founded in 1988, Software Artistry sells its products and services through its direct sales force located in regional offices throughout the United States and Canada, international offices in the U.K., France, Australia and Singapore, and a network of international distributors. For more information, call 800/795-1993 -0-

Note to editors: HP Sales information may be obtained by calling 800/637-7740. Please do not use editor-contact or corporate telephone numbers for sales information.

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CONTACT: Software Artistry Inc., Indianapolis

Joanie Rufo, 317/843-1663

or

Hewlett-Packard

Jim DeNike, 408/447-6169