Fujitsu expands No Excuses service with extensive scanner support program; ScanCare delivers preventive maintenance to production scanner users

Business Wire, April 14, 1997

NEW YORK--(BUSINESS WIRE)--April 14, 1997--Fujitsu Computer Products of America today broadened its industry-leading No Excuses(SM) program by announcing ScanCare, the industry's first factory-authorized scanner preventive maintenance program.

The program includes scheduled on-site service visits, planned shipments of scanner consumables and extensive user training.

ScanCare will first be offered on Fujitsu's flagship M3099 production-level scanners beginning May 15. The new program further augments the company's unique No Excuses program, which includes a two-business-day replacement warranty on many of the company's products. A warranty extension version of ScanCare -- called ScanCare Plus -- is also available for M3099s currently beyond the initial warranty period.

"Fujitsu's proactive approach to scanner maintenance virtually eliminates downtime and the associated productivity loss," said John Henrotin, director of customer care at Fujitsu Computer Products. "Our customers asked for a program like ScanCare and we're delivering."

Access Corporation's On-Site Support

Training and preventive maintenance visits for ScanCare and ScanCare Plus will be performed by Fujitsu's factory-authorized service provider, Access Corp. Access has a 30-year history of successful product support and maintains a nationwide network of field service engineering resources.

About No Excuses

Fujitsu Computer Products stands behind all of its customers with our No Excuses attitude towards excellence in customer satisfaction. This attitude and our company mission statement of "Putting the Customer First" is backed by a number of replacement warranty support programs for our various imaging scanners and other Fujitsu products.

Pricing and Availability

Beginning May 15, ScanCare will be available from scanner distributors and resellers for an end-user list price of $3,795. ScanCare Plus post-warranty service will be available for a list price of $5,895 per year. ScanCare for other Fujitsu scanner products are currently being developed and will be announced later this year.

About Fujitsu Computer Products

Fujitsu Computer Products of America Inc. is part of $36 billion Fujitsu Limited, the world's second-largest computer company. Primarily responsible for input, storage and output solutions in the United States, Fujitsu Computer Products is part of Fujitsu's worldwide design, development, manufacturing and marketing operations.

The company of 850 employees encompasses research and development operations in Longmont, Colo.; manufacturing in Hillsboro, Ore.; marketing in San Jose, Calif.; and sales operations throughout the United States. Fujitsu Computer Products of America is based in San Jose, Calif. and is located at 2904 Orchard Parkway, San Jose, Calif. 95134.

For more information about FCPA products and services, use our Internet Web site at http://www.fcpa.com . The company can be reached by phone at 800/626-4686 or 408/432-6333 or by email at info@fcpa.fujitsu.com.

Fujitsu is a trademark of Fujitsu Limited. No Excuses is a service mark and ScanCare is a trademark of Fujitsu Computer Products of America Inc. All other product and company names are trademarks of their respective holders.

CONTACT: Fujitsu Computer Products

Mary Medeiros, 408/894-3565

mmedeiros@fcpa.fujitsu.com

or

The Benjamin Group Inc.

Kerry Swanson/Emily Taylor, 408/559-6090

kswanson@sv.tbgi.com