Gensym introduces Fault Expert 2.0 for increased network availability and service levels

Business Wire, April 16, 1997

CAMBRIDGE, Mass.--(BUSINESS WIRE)--April 16, 1997--Gensym Corp. (NASDAQ: GNSM), a leading provider of software products and services for creating intelligent systems, today announced the beta shipment of Fault Expert version 2.0. Fault Expert is a software product that provides intelligent fault management to increase the availability and service levels of large, complex networked environments.

"The availability of mission-critical applications and services is the very life line of many organizations today," said Bill Wood, vice president and general manager of Gensyms Communications Business Unit. "Yet the complexity of managing their availability, and that of all the resources upon which they depend, exceeds the capabilities of commonly installed systems. Traditional network management tools can be overwhelmed by the huge volume of events, alarms, and messages. They are often incapable of quickly isolating the root cause of failures which may be in the network, in the systems supporting the applications, or in the applications themselves," Wood continued.

Fault Expert is a proven solution for managing the availability of mission-critical applications and services. Leading communications companies such as AT&T, Motorola Satellite Communications, Stanford Telecommunications, Ericsson Hewlett-Packard Telecommunications AB, Integrated Architectures, and I-NET are taking advantage of Fault Expert and/or other Gensym products to manage availability and improve service levels.

Fault Expert provides intelligent fault management to ensure the availability of mission-critical applications and services in distributed networks. It can detect and filter events from any application or device within a distributed environment including network devices, operating system components, and the applications and services running on the network. Then, using sophisticated rules and procedures, Fault Expert continuously analyzes and correlates events, advises operators of probable root causes, and can even initiate automated corrective actions. Moreover, Fault Expert can proactively warn operators of impending network problems. As an intelligent system, Fault Expert understands the logical relationships among all elements in a networked environment, so it can provide end-to-end fault correlation at a layer above network elements and traditional network management solutions.

Fault Expert 2.0 is expected to be commercially available in June 1997 on a variety of platforms including HP-UX, Sun Solaris, IBM AIX, and Windows NT.

Founded in 1986, Gensym Corp. is a leading supplier of software and services for intelligent systems that help organizations manage and optimize complex dynamic processes. Common applications include quality management, process optimization, dynamic scheduling, network fault management, energy and environmental management, and abnormal situation management. Gensym has sold more than 7,000 product licenses to organizations in manufacturing, communications, aerospace, transportation, finance, and other industries. Based in Cambridge, Mass., Gensym has offices in North America, Europe, Africa, and the Pacific Rim. Visit Gensym on line at http://www.gensym.com

This document contains certain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995 identified by "is expected" and similar expressions. Such forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those anticipated. Such risks and uncertainties include, but are not limited to, timing of the development and acceptance of new products, fluctuations in customer demand, intensity of competition from other solutions vendors, and general economic and industry conditions, as well as other risks detailed in the Company's Registration Statement on Form S-1 (File No. 33-80727), as amended, and its periodic filings with the SEC. Gensym Corp. assumes no obligation to update the information contained in this press release.

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Editors: Color photography is available from Gensym. Gensym is a registered trademark and Fault Expert is a trademark of Gensym Corp.

CONTACT: Betsy Gartner

Gensym Corp.

617-547-2500

eag@gensym.com