Lucent Technologies Adds Customer Service, CTI and Multimedia Messaging to Create MERLIN LEGEND Advanced Solutions

Business Wire, April 8, 1997

MURRAY HILL, N.J.--(BUSINESS WIRE)--April 8, 1997--Lucent Technologies today announced new computer-telephone integration capabilities -- including applications for small customer service centers -- and a powerful new multimedia messaging system for its MERLIN LEGEND(R) Communications System.

The new offer, called MERLIN LEGEND Advanced Solutions, features the new customer service and multimedia messaging applications, plus wireless communications and high-speed Internet access. MERLIN LEGEND is one of the company's leading offers for small and mid-sized businesses.

"To succeed in business today, small companies need to perform like their bigger competitors, but on a small company budget," said Pat Reily, Lucent Technologies vice president for small business communications systems. "MERLIN LEGEND Advanced Solutions is designed specifically to help small firms outperform their competition in the critical areas of customer service and responsiveness."

"This offering shows Lucent's continued commitment to the MERLIN LEGEND product platform," said industry analyst Allan Sulkin, president of TEQConsult Group of Hackensack, N.J. "MERLIN LEGEND is a product uniquely positioned for its target market, between lower-function key telephone systems and larger, more complex PBX systems."

CUSTOMER SERVICE AND CTI

MERLIN LEGEND Advanced Solutions will incorporate computer-teleps supporting the MERLIN LEGEND with TSAPI applications include CallWare Technologies Inc., Q.SYS Internatio service center, available in June. This small call center solution integrates the robust call processingns. This new system will: -0-

-- Distribute incoming calls to call groups or agents for work

load balancing through ACD (Automatic Call Distribution),

-- Prompt callers for account information which is then passed on

to agents,

-- Provide callers in queue a primary and repeated secondary

messages, and

-- Provide center managers with printed reports and real time

status.

MULTI-MEDIA MESSAGING, HIGH-SPEED INTERNET ACCESS, AND WIRELESS

Also introduced with MERLIN LEGEND Advanced Solutions is the new Intuity(TM) AUDIX(R) VS multimedia messaging solution, a feature- and value-rich complement to Lucent's powerful Intuity AUDIX system. The Intuity AUDIX VS system includes voice messaging and automated attendant capability, plus optional fax messaging, call accounting, and networking. At mid-year, desktop control for message management will also be available.

MERLIN LEGEND Advanced Solutions also includes enhancements to MERLIN LEGEND Mail. This basic messaging offer isuch as video communications. It is the only system in its size range that allows end users to connect to the public communications network at the desktop using end-to-end Integrated Services Digital Network (ISDN) connections. This gives users high-speed access to the Internet (up to 128 Kbps) to take advantage of the Internet's vast information, collaboration and electronic commerce possibilitieem. The offer features the Pocket Phone, the NS

The new offer and applications are available through Lucent's direct sales channels and authorized dealers. "The multimedia messaging, Internet access and wireless applications can be fully utilized today by our customers, ital hybrid key/PBX system that can handle up to 80 central office phone lines and 200 stations.

Lucent Technologies -- formed as a result of AT&T's restructuring -- designs, builds, and delivers a wide range of public and private networks, communications systems and software, consumer and business telephone systems, and microelectronics. Bell Laboratories is the research and development arm of the company.

CONTACT: FOR NEWS MEDIA ffice)

201/378-8231 (home)

pfields@lucent.com

or

CUSTOMERS PLEASE CALL:

Lucent Technologies

Denise DuPree-Keys, 908/953-2682