Mosaix Call Center Applications Group Achieves ISO 9001 Quality Certification

Business Wire, August 21, 1997

REDMOND, Wash.--(BUSINESS WIRE)--Aug. 21, 1997--Mosaix, Inc. (NASDAQ:MOSX) today announced its call center applications group has achieved ISO 9001 quality assurance certification. Issued by the International Organization for Standardization (ISO), the ISO 9000 standards are internationally recognized as the quality benchmark for companies committed to creating and following comprehensive quality assurance practices. Mosaix' certification is the result of a two-year effort in which Mosaix employees created a quality standards framework for the design, delivery and support of its call center management software systems.

Mosaix' commitment to quality systems and service supports its long-term market strategy focusing on corporate demand for Enterprise Customer Management (ECM) systems. These systems allow businesses to provide personalized, quality service to their customers through the strategic management of customer information and contact methods, such as phone, e-mail, fax and Web interactions. Demand for ECM systems is on the rise as companies seek more effective ways to foster customer relationships and expand their market share.

"With our ISO 9001-compliant quality assurance program in place, we have enhanced our ability to provide a world-class product to the international marketplace," said Pat Howard, CEO of Mosaix. "Mosaix has always stood behind the quality of our products and services, and we consider ISO certification to be a strategic component of our business operations. This certification is not the end of the road, though it is a proud milestone along it. We are determined to constantly improve quality in order to better meet our customers' needs."

According to The PELORUS Group, an independent telecommunications market research organization, Mosaix is the leading supplier of predictive dialing systems, capturing one of every five seats across the United States with its Call Management Systems. The PELORUS Group can be reached at 908/707-1121.

About ISO

International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from nearly 100 countries. Established in 1947, the mission of ISO is to promote the development and standardization of quality assurance practices to facilitate the international exchange of goods and services, and to develop cooperation in the spheres of intellectual, scientific, technological and economic activity. For more information, visit ISO at http://www.iso.ch .

Adopted by more than 90 countries, ISO 9000 is a set of five universal standards for quality assurance. ISO certification is becoming increasingly important to companies doing business in Europe, as many organizations there are requiring their own suppliers to be ISO-compliant.

About Mosaix, Inc.

Mosaix, Inc. is a global provider of enterprise customer management solutions that automate and optimize an organization's interactions with its customers. By employing Mosaix' advanced customer interaction software, call management applications and business process applications, companies are creating and managing profitable customer relationships.

Mosaix differentiates itself by providing software that automates and integrates both the call flow of front office call centers and the business processes of back office operations. The company also maintains a global services and support organization and a network of development, co-marketing, and strategic partnerships. For more information, visit Mosaix on the Web at http://www.mosaix.com . -0-

Note to Editors: Mosaix is a trademark of Mosaix, Inc. All other trademarks are the property of their respective owners. Mosaix is proud to be a Microsoft Solution Provider Partner.

CONTACT: Mosaix, Inc.

Paul MacAree, 425/558-8252

paulmac@mosaix.com

or

A&R Partners

John Derryberry, 415/363-0982 ext. 215

john_derryberry@arpartners.com