Deutsche Telekom Announces Powerful New Operational Data Store to Improve Customer Service; Tandem 6.5 Terabyte Operational Data Store Enables 40 Million German Telephone Customers to Access Their Records in Less Than Two Seconds

Business Wire, Jan 20, 1997

CUPERTINO, Calif.--(BUSINESS WIRE)--Jan. 20, 1997--Deutsche Telekom is nearing production for a huge, 6.5 terabyte Tandem(R) Computers-based operational data store, which will enable its 16,000 customer service representatives to respond within two seconds to any customer who calls in to request current or past invoice records.

Company executives anticipate a dramatic improvement in customer satisfaction as a result of implementation of the operational data store. Deutsche Telekom, Germany's largest telecommunications company, based in Bonn, has more than 40 million customers in Germany.

This announcement was made in the United States by Tandem Computers Incorporated, which is providing Deutsche Telekom with its advanced, massively parallel K20000 NonStop(R) Himalaya(R) servers and its parallelized NonStop SQL database. The four K20000 servers, with 6.5 terabytes of disk, and 13 terabytes of mirrored storage, are distributed in three regional centers and linked via Deutsche Telekoms internal ILAN/WAN network, enabling access from anywhere in Germany.

Database Updated Nightly

Each night, accumulated invoice data from the telephone billing system is transferred to the database. Because of their massively parallel architecture, the Himalaya servers can complete the transfer and loading of 53 gigabytes of data in less than six hours. Each morning, the 16,000 customer service representatives can access the updated database from their PCs, and provide highly responsive customer service.

About Tandem

Founded in 1974, Tandem Computers Incorporated (NYSE:TDM) designs and delivers technology solutions that companies rely on to compete in a business world that runs 24 hours a day. A US$1.9 billion company headquartered in Cupertino, California, Tandem has offices, strategic partners and service providers in more than 50 countries.

Tandem press materials are also available on NEWSdesk International on the World Wide Web at http:\\www.newsdesk.com. -0-

Note to Editors: Tandem, Himalaya, NonStop and the Tandem logo are either registered trademarks or trademarks of Tandem Computers Incorporated in the United States and/or other countries. All other brand and product names are trademarks or registered trademarks of their respective companies. -0- For more information: Ruth Blauel, Tandem 011-4969-50929-350, blauel_ruth@tandem.com

For more information, press only: Dave Collins, Tandem, 1-408/285-5833, collins_david@tandem.com

CONTACT: Tandem Computers Inc.

David Collins, 408/285-5833

http://www.tandem.com