CBIS and Cox Communications San Diego announce billing system conversion

Business Wire, May 19, 1997

CINCINNATI, Ohio--(BUSINESS WIRE)--May 19, 1997--Cox Communications San Diego and CBIS (R) announce a customer management and billing system conversion. Cox Communications recently converted its more than 474,000 customers in the San Diego area to CBIS's CableMaster (TM) 2000 solution under provisions of a contract signed last year.

CableMaster 2000's on-line, real-time, relational database will enable Cox Communications employees in San Diego to provide more responsive, efficient, and comprehensive customer assistance. Cox Communications will achieve strategic advantages from increased functionality in its subscriber management and billing system, greater control of its customer data, and greater economy of operation.

"The conversion to CableMaster 2000 was a challenge the San Diego system faced as a team, with help and support from the CBIS staff and the Cox Communications Atlanta office," said Bill Fitzsimmons VP of Financial Operations for Cox, San Diego. "The planning process was a monumental task. We spent over five months working through our concerns. After four months of intensive training by our 700 employees, our conversion to the CBIS solution was extremely successful." "Many CBIS communications clients are moving toward multiple service offerings. CableMaster 2000 installations like these for Cox Communications facilitate this convergence and leverage our wide experience in developing comprehensive solutions that not only perform state-of -the-art subscriber care and billing but add value at the same time," said Robert J. Marino, president and CEO of CBIS. "Our cable billing solutions -- under both site license and in our data centers -- highlight our global communications industry expertise and evidence our corporate commitment to providing robust solutions that enable our clients to overcome competitive challenges, shorten time to market, and differentiate themselves with service offerings."

CBIS's CableMaster 2000 -- developed specifically for the cable industry and which provides Internet and broadband billing functionality -- utilizes a fully integrated, on-line, real-time relational database, giving all functions and departments the ability to update and access data at all times. Through licensed installations and service bureau operation, it supports many of the major markets of the nation's leading cable system operators.

Since its introduction in 1982, CableMaster has been installed in nine countries around the world, managing more than 9 million subscribers. It is currently used in 26 Cox Communications markets in the United States and serves over two million Cox Communications subscribers.

About COX COMMUNICATIONS Cox Communications, the nation's fifth largest multiple system operator serving 3.2 million customers, is a fully integrated, diversified broadband communications company with interests in domestic and international cable distribution systems, programming networks, and telecommunications technology. About CBIS CBIS is Cincinnati Bell Information Systems, the global leader in the provision and management of customer care and billing solutions for the communications industry. CBIS's state-of-the-art data center infrastructure centered in Cincinnati and Orlando, and client sites, produce more than 260 million bills for cable TV, wireless and wireline telephony, and convergent services each year.

CBIS uses its extensive billing systems expertise and service bureau experience to create advantages for leading companies in wireless, wireline, cable, and emerging communications services. CBIS -- a subsidiary of Cincinnati Bell Inc. (NYSE:CSN) -- is an Equal Employment Opportunity/Affirmative Action Employer committed to a diverse work force. CBIS's web site is http://www.cbis.com ends CBIS is a registered servicemark and CableMaster is a trademark of Cincinnati Bell Information Systems Inc.

CONTACT: CBIS, Cincinnati

John Pratt, Public Relations Manager

(513) 723-3669 or (800) 327-3900

E-Mail: john.pratt@cbis.com