ICG Netcom Announces New Dedicated Product Line for Internet Service Providers; ISPconnect Provides Local and Regional ISPs T-1 Backbone Connectivity Backed by Industry-leading SLA

Business Wire, August 31, 1998

ENGLEWOOD, Colo.--(BUSINESS WIRE)--Aug. 31, 1998--ICG Netcom (NASDAQ: ICGX) today announced the launch of ISPconnect, a new dedicated access service plan designed specifically for local and regional Internet Service Providers (ISPs). Available in major markets around the nation, ISPconnect(TM) allows ISPs to leverage ICG Netcom's large national backbone network and comprehensive Service Level Agreement (SLA) to provide high-quality, reliable Internet access to their customers.

The service is part of ICG Netcom's wholesale program and features point-to-point fractional and full T-1 bandwidth options from 512Kbps to 3.0 Mbps (dual T-1) with competitive flat-rate pricing.

"As a national T-1 provider, ICG Netcom has direct network access to most of the Internet's National Access Points (NAPs)," said Eric W. Spivey, president of Netcom. "This preferred position, combined with our reliable, high-speed network, offers local and regional ISPs superb Internet access service at an affordable price."

Availability

ISPconnect is available immediately in the following ICG Netcom HUB locations across the U.S.: Atlanta, Boston, Chicago, Dallas, Denver, Los Angeles, Newark, N.J., New York, San Jose, Calif., Seattle, Tampa, Fla., and Washington D.C.

About ICG Netcom's Network

ICG Netcom utilizes a fully integrated ATM switched network, which is connected directly to the following NAPs: Ameritech NAP-Chicago; CIX-Palo Alto, CA; MAE-East-Washington D.C.; MAE-West-San Jose, Calif.; PacBell NAP-San Francisco; and Sprint NAP-New York/NJ. The company also operates 13 network hubs with over 235 Points of Presence (POPs) nationwide and fully redundant data centers.

Reliability and Support

All ICG Netcom ISP customers receive toll-free, person-to-person service, which is available around the clock. The service includes coordination of line installation and testing, domain name registration, and ongoing line monitoring and maintenance. In addition, ISPconnect customers will benefit from one of the industry's most comprehensive SLA which guarantees 99.5 percent connection availability each month. Under the agreement, eligible ISPs may qualify for a 25 percent credit if the guaranteed availability is not met.

For more information about ICG Netcom's services for Internet Service Providers, please call our dedicated sales team at (888) 758-2961. If you are already a customer of ICG, please call your sales representative.

About ICG Netcom

ICG Netcom, the brand name for products and services from ICG Communications, Inc. (NASDAQ: ICGX) and ICG's subsidiary, NETCOM On-Line Communication Services, Inc., is a leading Integrated Communications Provider (ICP) offering high-quality telecommunications services. Headquartered in Englewood, Colo., ICG has extensive switched fiber-optic networks and offers local, long distance and enhanced telephony and data services in California, Colorado, the Ohio Valley and parts of the southeastern United States. The company provides Internet communication solutions, connectivity and web site hosting to individuals and to small- and medium-sized businesses through its subsidiary, NETCOM On-Line Communication Services, Inc. http://www.netcom.com. ICG is also a leading designer and installer of copper, fiber and wireless infrastructure for buildings and campuses. Further information is available on ICG's web site located at http://www.icgcomm.com

CONTACT: ICG Netcom

Laura Crowley, 408/881-3213

laura.crowley@corp.netcom.com

or

Heather Evans, 303/414-5388

heather_evans@icgcomm.com