Gateway Assisting Clients in Transition to Windows 98

Business Wire, July 10, 1998

NORTH SIOUX CITY, S.D.--(BUSINESS WIRE)--July 10, 1998--Gateway (NYSE: GTW), a global leader in the direct marketing of PCs, today announced it is offering Windows(R) 98 upgrade assistance through Gateway's Upgrade Companion CD, Upgrade Booklet and technical support. Windows 98 is standard or available as an option on Gateway(TM) G-Series, GP-Series, E-Series, Destination(R) digital media computer (DMC) and Solo(R) mobile products. The products are Windows 98 compatible.

"We're committed to providing a smooth upgrade for clients who install the new operating system on their Gateway PCs," said Jim Von Holle, director of software and Internet services. "The company employs ongoing testing procedures to ensure Windows 98 compatibility and is offering solutions to issues clients may experience."

Upgrade Solutions

Gateway is shipping an Upgrade Booklet and Upgrade Companion CD with each copy of the Windows 98 upgrade software. Gateway's Upgrade Booklet identifies issues clients may encounter as they upgrade and contains step-by-step directions to resolve them. The Upgrade Companion CD contains software fixes for the issues identified in the Upgrade Booklet. The Upgrade Companion CD includes the latest Windows 98 compatible drivers for components shipped on Gateway PCs during the previous year. The Upgrade Companion CD also incorporates a browser that identifies the hardware in a client's system and helps with the installation of drivers and fixes appropriate to the system.

Gateway.com, the company's Web site, will soon feature a page with links to appropriate drivers and fixes.

Accessing Support

If clients have compatibility questions or need upgrade assistance, they can access technical support by visiting www.gateway.com, using Gateway's automated FaxBack(R) service or calling 1-800-GATEWAY(SM), 24 hours a day, seven days a week.

About Gateway

Gateway (NYSE: GTW), a Fortune 500 company founded in 1985, is a leading global direct marketer of PC products. The company has manufacturing facilities in the United States, Ireland and Malaysia and employs more than 13,000 people worldwide. Gateway products and services consistently win top awards from leading industry publications. Revenue for the year 1997 was $6.3 billion. For further information, visit Gateway at http://www.gateway.com.

   CONTACT: MEDIA CONTACTS:
             Kent Hollenbeck
             Marketing Communications
             (605) 232-1654
             kent.hollenbeck@gateway.com
             or
             Greg Lund
             Corporate Communications
             (605) 232-1757
             Greg.lund@gateway.com