Luminate Software Announces Luminate for SAP R/3 Version 2.0; Delivers Fastest End-to-End In-Depth Analysis of SAP R/3 Performance

Business Wire, July 13, 1998

REDWOOD CITY, Calif.--(BUSINESS WIRE)--July 13, 1998--Luminate Software Corporation, a leading provider of application service level management software, today announced version 2.0 of Luminate for SAP R/3.

Luminate for SAP R/3 delivers in-depth service level information analysis to IS managers and business user organizations in minutes instead of days. Version 2.0 also expands Luminate's support of R/3 platforms to include all platforms supported by R/3 and reduces implementation time to hours.

Luminate for SAP R/3 Version 2.0 With ServiceNow! Provides In-Depth Service Level Analysis In Minutes

Service level information, a combination of business user response time, application availability and transaction workload, is the foundation of Luminate for SAP R/3. ServiceNow! is Luminate's approach to utilizing service level information to provide moving averages, comparisons to targets, and analysis by user organization, location, and application module on a continuous basis. ServiceNow! delivers the end-to-end performance analysis that empowers everyone -- from CIOs to technical staff -- to identify the actions and resources necessary to improve SAP R/3 service-levels.

Luminate for SAP R/3 is unique in providing actionable service level information to IS management and end-users that is:

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     --   Clear - Luminate's information is easily understood by a
          wide range of audiences from the CIO to the data center
          manager to the programming staff.

     --   Comprehensive - Luminate delivers integrated information
          about the entire SAP R/3 IT infrastructure from end-to-end.

     --   Application Centric - Luminate has in-depth understanding of
          SAP R/3 functionality and technology that enables Luminate
          to analyze service level information from a business process
          perspective.

     --   Business-User Focused - Luminate analyzes performance
          information from the business user perspective to provide
          companies with a clear understanding of what actions
          maximize the return on their SAP R/3 investment.

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"With Luminate, our systems managers have a real feel for what our end-users are experiencing in their daily work," said Steve Illencik, manager of systems administration at FileNET Corporation. "In fact, this gives us the opportunity to be proactive. As we analyze the data, we can often see trouble spots as they develop and place a call to the end-user to let them know we are on the problem before they even place a complaint call. That goes a long way toward customer satisfaction."

Luminate For SAP R/3 Deploys Rapidly

Rapid deployment is a key component of Luminate's value proposition to users. SAP R/3 managers are some of the busiest in the IT world. Luminate's ability to install centrally allows IS managers to install the product and receive valuable decision making within hours.

"Long implementation cycles are the dirty secret of many enterprise management applications. Having access to the timely information and analysis that Luminate provides can be a major asset for busy SAP R/3 managers," said Joshua Greenbaum, senior consultant and service director, The Hurwitz Group.

Platform Independence

Luminate for R/3 version 2.0 now supports all hardware platforms SAP supports for R/3 including the AS/400. Many customers switch R/3 platforms at various phases of their R/3 implementation. With version 2.0, Luminate customers can protect their investment in Luminate solutions no matter which R/3 hardware platform they move to in the future.

Pricing and Availability

Pricing for Luminate for SAP R/3 version 2.0 is dependent on the size of the SAP R/3 implementation and starts at approximately $50,000. Luminate for SAP R/3 version 2.0 will be generally available in August 1998, direct from Luminate Software Corporation and through its growing international network of distributors. For more sales information, please call 650/599-0310 or 888/INFO-Luminate (888/463-6586).

About Luminate Software Corporation

Luminate Software Corporation develops, markets and supports application management software that provides decision-makers with a true end-to-end business perspective of application service levels. Luminate software provides an objective measure of the application's service levels and identifies service-level issues for effective application management. Founded in 1995, Luminate Software is privately held and venture-funded by Mayfield Fund, Institutional Venture Partners and Mitsubishi. For more information, graphics or photography requests, contact Candice Tuttle, Luminate marketing communications at 650/569-3715 or visit http://www.luminate.com.

Note to Editors: Luminate and ServiceNow! are trademarks of Luminate Software Corporation SAP and R/3 are trademarks or registered trademarks of SAP AG.

    CONTACT: Luminate Software Corporation, Redwood City
              Candice Tuttle, 650/569-3715
              ctuttle@luminate.com
                    or
              Walt & Company Communications
              Denise Apra, 408/496-0900
              dapra@walt.com