InConcert, Inc. and Lucent Technologies Sign Agreement Combining Integrated Workflow Management and Call Center Technology

Business Wire, July 14, 1998

CAMBRIDGE, Mass.--(BUSINESS WIRE)--July 14, 1998--

InConcert, Inc. Continues to Form Strategic Alliances to Improve Global Companies' Complex Business Processes

InConcert, Inc. has joined forces with Lucent Technologies Business Communications Services UK (Lucent BCS UK) to integrate its process-centric workflow technology with Lucent's call center application. The agreement advances InConcert's corporate strategy of partnering with other key solutions providers to supply industry-specific solutions for complex business problems.

When companies can identify and remove process bottlenecks in their business processes, they can increase productivity within their call centers as well as improve organizational efficiency, reduce time and costs associated with completing tasks; and promote departmental collaboration. The end result is an organization that can fulfill customer requests more accurately and quickly, increase employee productivity and introduce new products and services faster.

"Lucent Technologies has tremendous expertise in communications infrastructures and call center business solutions. This agreement is an important opportunity to further penetrate the telecommunications and public sector markets," said Ulrich Wenz, European general manager, InConcert, Inc.

"Workflow management is a key technology in call center applications," said Lucent Technologies BCS UK managing director Ron Griffiths. "Distributing InConcert's software provides us with a stronger offering, particularly in the public and telecommunications sectors, where we are actively looking to increase our market share. This agreement is a core element of Lucent's strategic direction, which is to provide open interfaces and best-in-class turnkey solutions."

About InConcert, Inc.

InConcert, Inc. (www.InConcert.com), a Xerox New Enterprise Company, develops, markets and supports InConcert(TM), a complete process-based workflow solution, and Teoss(TM), an advanced provisioning framework for telecommunication services. These leading edge solutions are well suited to solve complex business problems in the telecommunications, manufacturing and engineering environments. Xerox New Enterprises captures the value of Xerox innovations in a portfolio of entrepreneurial companies reinforced by the global strength of The Document Company.

About Lucent Technologies

Lucent Technologies BCS (http://www.www.lucentbcsuk.co.uk) develops, manufactures, markets and services advanced voice, data and multimedia communications solutions, including call centers, private branch exchanges and messaging systems for businesses worldwide. The company provides services to more than 1.5 million customer locations in more than 90 countries.

NOTE TO EDITORS: For more information about The Document Company Xerox, please visit our web site at www.xerox.com. InConcert Inc. and Teoss are trademarks of InConcert, Inc. Xerox, The Document Company, and the digital X are trademarks of Xerox Corporation.

    CONTACT:  Media:
               Sterling Hager, Inc.
               Susanna Hinds
               617-926-6665
                       or
               InConcert, Inc.
               Jill Hitchen
               617-868-4700
               jhitchen@inconcert.com