IBM's New Hard Drive Diagnostic Technology Offers Computer Users Peace of Mind; Keeping Hard Drives "Fit" Saves Customers Time and Money

Business Wire, July 29, 1998

SAN JOSE, Calif.--(BUSINESS WIRE)--July 29, 1998--IBM today announced a new technology called Drive Fitness Test (DFT) that lets users easily and quickly test the health of their IBM desktop PC and notebook hard disk drives.

Research done with system manufacturers shows that the majority of the time when hard drives are sent in for replacement because a problem is suspected, the drives are fine.

DFT can reduce this unnecessary inconvenience of returning a healthy drive. It is stored in a "secret compartment" on the drive, and can be invoked even if the PC's system software is not working properly.

According to Michael Mitoma, IBM's program director of hard drive customer satisfaction and quality, "DFT is designed to give users peace of mind and save them time and money. We want users to know that they can avoid the loss of their data when they unnecessarily send their drives in for replacement when computer problems are encountered. Keeping the user in mind, DFT is fast, accurate and easy-to-use."

Here's how DFT works:

When a customer suspects a system problem may be related to the hard drive (if the computer's operating system does not boot properly, for example) the user calls the system manufacturer's technical support telephone hot-line for assistance.

Before DFT, the limited diagnostics that could be performed over the phone often identified the hard drive as the culprit, even through research shows that the majority of problems are not related to the hard drive.

With DFT, the support person over the telephone can guide the customer to easily check on the health of the hard drive. With DFT this can take less than two minutes. "It is important to immediately check the status of the hard drive when a problem is suspected because that is where all the precious data is stored," said Mitoma.

The user will see one of these four possible messages on the computer screen when using DFT. The first three scenarios are rare, according to Mitoma: 1. The hs, and several other manufacturers all support the standardization of the hard drive architecture that enables DFT. Some have begun evaluating this technology and are working with IBM to test it. Users should expect to see notebook systems and desktop PCs using DFT soon.

There iead with a valuable program test for both users and OEMs to assure them that their disk drives work."

Forty-two years ago, IBM introduced the world's first hard disk drive and currently offers the industry's highest capacity desktop PC and notebook hard drives. IBM also offers high-performance, high-capacity server hard disk drives. The cdrives are designed for use with storage-intensib site at http://www.ibm.com/storage.>IBM technology.

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