Business Services Industry
MobileWord Teams with Interpath's TriNet Professional Services Division to Deliver Real-Time Voice Capability Over the Web
Business Wire, July 6, 1998
NEW ROCHELLE, N.Y.--(BUSINESS WIRE)--July 6,1998--
Internet Voice Button Service Brings Instant Access to MobileWord Customer Service Staff
MobileWord Communications LLC, (http://www.mobileword.com) the leaders in service solutions, has selected Interpath's TriNet Professional Services Division, a nationally recognized leader of Internet consulting services, to implement the highly innovative Internet Voice Button Service -- an instant, one-click button initiating person-to-person contact between the Web Site and any telephone.
Related Results
The Internet Voice Button, developed by Nortel (Northern Telecom), enables Web site users to click on a button which creates a telephone connection between the site visitor and the web site. Visitors to the MobileWord Web site can use the Voice Button to instantly connect via telephone to MobileWord's customer service staff, allowing site visitors to quickly receive help should they need it. In addition to the Voice Button, MobileWord customers canuse AOL's Instant Messenger and ICQ to reach the company's customer support staff in a real time chat mode.
"We are pleased to have teamed with Interpath's TriNet Professional Services Division in implementing this exciting new Internet technology on our website," said Robert Cox, chief executive officer of MobileWord Communications, LLC. "The Voice Button serves as a fast and easy way for our customers to contact us. No longer will they have to try and find our phone number when they need to call us from our Web site, they just point and click and the Voice Button does the rest."
About Interpath Communications
Interpath Communications brings the power of Internet-based information and communications solutions to businesses. Its comprehensive portfolio provides businesses end-to-end solutions ranging from consulting and design, to installation and support. Services include Internet access, Internet/Intranet development, hosting, communications services and access, and videoconferencing. Interpath was founded in 1998 as a result of the merger between CaroNet LLC, a supplier of fiber optic network capacity, and Interpath, a super-regional Internet access provider serving the Carolinas and surrounding states.
Interpath's TriNet Professional Services Division was formed in April of 1998 as a result of a merger between Interpath and TriNet Services, one of the nation's leading Internet professional services companies.
Interpath's TriNet Professional Services Division focuses on helping companies leverage and apply Internet technologies to improve their business. Recognized as one of the top three Internet consulting firms nationwide, the company offers an unmatched depth of expertise and breadth of services for the implementation of extensive web solutions ranging from initial consulting to e-commerce transactions on the web.
Interpath is a subsidiary of CP&L (Carolina Power and Light). For more information about Interpath, please visit our Web site at http://www.interpath.com.
About MobileWord
MobileWord Communications, LLC, is a venture capital backed company that develops and markets on-line office solutions for the digital age to save time and money.
MobileWord's time saving solution, TalkText, enables users to compose documents over the phone, and have the file available for download via the Internet. MobileWord was the first company to offer such a service that virtually eliminates typing, as a way to input text and data.
Their cross section of clients includes DuPont, Reuters, Societe Generale, TBWA/Chiat-Day, Young & Rubicam, Viacom's Showtime Championship Boxing, Carey International, Prospect Associates, Gentner Communications, Market Navigation as well as individual customers in the SOHO (small office home office) and road warriors, who require "Talk Processing," File Transport and other on-line office support services.
For more information on MobileWord, visit the MobileWord Web site at http://www.mobileword.com or call 914/235-7500.
MobileWord, Talk Processing and TalkText are trademarks of MobileWord Communications, LLP.
A full MobileWord media kit is available at: http://www.businesswire.com/cgi-bin/c_strip.sh?/emk/mobileword.htm.
CONTACT: MobileWord Communications
John Totaro, 212/626-6845
jtotaro@mobileword.com
Andy Abramson, 760/212-4200
aabramson@mobileword.com
or
Interpath Communications
Tara Reid, 919/388-6028
tara.reid@interpath.net
or
Capital Strategies
Barrett Brewer, 919/828-0806
bbrewer@capstrat.com
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