BART Customer Focus/Ticket Exchange This Thursday at Montgomery Station

Business Wire, Nov 11, 1998

SAN FRANCISCO--(BUSINESS WIRE)--Nov. 10, 1998--BART will host a combination Customer Focus/Ticket Exchange from 3 p.m. to 6 p.m. this Thursday, Nov. 12, inside the paid area of the Montgomery Street BART Station, and sample Clif Bar "natural energy bars" will be distributed outside the exit gate.

Managers from various BART operational and administrative departments will be on hand to exchange ideas with customers. BART has been hosting "Customer Connections" and "Customer Focus" meetings at stations for several years.

In addition, this Customer Focus will also provide a chance for customers to exchange their small, residual value BART tickets for one larger denomination ticket.

BART customers can bring small-value tickets -- the ones with less than the minimum $1.10 fare left on them -- to the station and exchange them for a usable ticket. The minimum exchange for regular-fare blue BART tickets is $3 and the maximum is $20. The unused value of red discount tickets that are used by children 5 through 12 years of age and by eligible people with disabilities, and green BART tickets that are used by senior citizens 65 and older must total at least $16 in order to receive a new ticket.

Only two replacement tickets will be given to each customer.

In conjunction with the Customer Focus/Ticket Exchange, representatives from Clif Bar, the East Bay manufacturer of the natural energy bars, will provide samples of their product outside the exit gate. Clif Bar has also donated two pallets of food to BART's Second Annual Share the Autumn Harvest Food Drive.