HP Launches HP OpenView Application Quality of Service Strategy; New Capabilities Leverage HP's Strength to Deliver New Application Management Solutions

Business Wire, Nov 3, 1998

BOSTON--(BUSINESS WIRE)--Nov. 3, 1998--Hewlett-Packard Company today announced the HP OpenView Application Quality of Service (application QoS) strategy, expanding the capabilities of its HP OpenView Applications and Server Management Solution. Application QoS gives IT managers increased control and efficiency in meeting line-of-business users' requirements for responsive and available business-critical applications.

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     Application QoS goes beyond existing application-management tools
by combining the strengths of HP's proven system and network
management with built-in, application-specific expertise and
innovative new management capabilities. The HP OpenView solution
allows IT managers to do the following:

--   navigate quickly to the root cause of service failures and launch
     service-specific corrective action;

--   manage the end-user experience in terms of responsiveness and
     availability; and

--   manage an application service, from the initial definition of the
     service through delivery to the end user.

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     "We emphasize managing the application from an end-user-service
perspective," said Olivier Helleboid, general manager of the HP
OpenView Business Unit. "With HP OpenView, IT managers have the tools
they need to meet line-of-business' increasing demands for dependable,
consistent application services." Building upon HP OpenView's current
capabilities, new products, announced as part of the QoS efforts
within the HP OpenView Application and Server Management Solution,
include the following:

--   Enhancements to simplify availability management in large
     environments -- IT/Operations 5.0, a newly enhanced version of
     the HP OpenView flagship operations- and availability-management
     product, further extends IT/Operations' lead in providing
     application-service management for very large, complex and
     mission-critical IT environments. New dynamic-configuration
     capabilities make it easier to configure, deploy and maintain
     management infrastructures consisting of up to tens of thousands
     of elements.

--   New, service-driven availability and performance management -- HP
     OpenView ServiceNavigator provides immediate assessment of the
     impact of lower-level IT component failures or performance
     degradations on business services. ServiceNavigator significantly
     reduces recovery time by making it easy to quickly navigate to
     the root cause of a service problem so appropriate corrective
     action can be taken.

--   New reporting capabilities -- A new release of HP OpenView
     Service Reporter works with IT/Operations 5.0 to provide
     automated generation of integrated service availability and
     performance reports.

--   New capabilities for service-desk and service-level management --
     Enhancements to HP OpenView IT Service Manager enable
     line-of-business service expectations to be translated directly
     into operational application-management policies.

--   New management solutions for SAP and Oracle -- New versions of
     the HP OpenView SMART Plug-Ins for SAP R/3 and Oracle add SAP
     R/3, Oracle 7 and Oracle 8 performance-management capabilities to
     the HP OpenView suite of products.

HP also announced plans for new application-response-time management technologies to complement HP OpenView SMART Plug-Ins and Application Response Measurement (ARM) solutions. The new technologies enable monitoring of end-user application response times without the need for embedded instrumentation. HP OpenView will extend the range of choices customers have for managing custom and packaged applications within an easy-to-implement, integrated solution.

About HP OpenView

HP is one of the world's largest providers of integrated network-, application-, storage-, security-, deployment- and service-management solutions. HP OpenView solutions are at work in more than 100,000 multivendor distributed computing environments worldwide. Together with offerings from more than 200 partners, HP OpenView offers a complete portfolio of services and management solutions on all major platforms.

Information about HP OpenView solutions can be found on the World Wide Web at http://www.openview.hp.com.

About HP

Hewlett-Packard Company is a leading global provider of computing, Internet and intranet solutions, services, communications products and measurement solutions, all of which are recognized for excellence in quality and support. HP has 127,200 employees and had revenue of $42.9 billion in its 1997 fiscal year.

Information about HP and its products can be found on the World Wide Web at http://www.hp.com.