Sprint Corporation Adds Genesys' Award-Winning Computer Telephony Suite to Its Call Center Portfolio; Gives Customers One-Stop Shop for Complete Call Center Solutions

Business Wire, Nov 4, 1998

SAN FRANCISCO--(BUSINESS WIRE)--Nov. 4, 1998--Genesys Telecommunications Laboratories, Inc. (Nasdaq:GCTI), a leading provider of customer interaction and computer telephony solutions, today announced that Sprint Corporation has added Genesys' customer interaction and computer telephony software to its portfolio of call center solutions.

This enables Sprint to provide its customers with feature-rich, high performance, call center solutions to enhance customer service. Sprint serves as a single point of contact, not only for call center solutions, but also enhanced network services (including toll-free), customer premises equipment such as PBXs, integration services and call center outsourcing and consulting.

In this agreement, Sprint will be responsible for marketing and selling the Genesys Suite version 5.1 as part of its call center product offerings. Full implementation and support of the Genesys Suite at the customer site will be carried out by Sprint Business Integration Services. Sprint has already successfully implemented the Genesys solution at several customer sites.

In addition, the Genesys Suite is being implemented at Sprint's own National Business Operations Center, and at the Florida Business Customer Assistance Center. The end result is improved service for Sprint customers, and the ability to demonstrate the Genesys solution to potential customers in a live call center environment.

"Genesys' mission is to help companies realize the business benefits of improved customer care through our award-winning computer telephony solutions," said Michael McCloskey, president of Genesys.

"We are proud that Sprint has selected the Genesys solution. Incorporation of the Genesys Suite into Sprint's call center offering enables the company to offer all the components needed to implement a fully integrated call center solution -- from basic screen pop to sophisticated multi-site network routing around the globe."

"Our relationship with Genesys ensures that Sprint's solutions -- and our service to customers -- are leading edge and comprehensive," said LaMont Eanes, vice president, Business Markets for Sprint's Local Telecommunications Division.

"With Sprint's integration services and Genesys' feature-rich software, Sprint is able to deliver complete solutions leading to rapid improvements in overall productivity and efficiency for our customers."

The Genesys Suite version 5.1 is the latest version of the company's award-winning call center software. It consists of two integrated components: an open, scalable, standards-based framework for unifying diverse telephony systems, computer hardware, databases, and desktop applications and a broad suite of inbound and outbound communication management and reporting applications.

About Genesys

Genesys Telecommunications Laboratories, Inc. (Nasdaq:GCTI) is an enterprise software, telephony and database systems.

The comto enhance customer service, improve efficiency and productivity, and increase revenues and profits.

Hregions directly from 27 sales offices and indi About Sprint

Sprint is a global comm built and operates the United States' only natiidential customers.