Metrix, Inc. and POINT Information Systems Team Up to Offer Best of Breed Solution Across Entire Enterprise

Business Wire, Oct 23, 1998

WAUKESHA, Wis.--(BUSINESS WIRE)--Oct. 23, 1998--

Vendors Combine Enterprise Relationship and Service Management

Applications

Metrix, Inc., the leader in Enterprise Service Automation and POINT Information Systems, a premier Enterprise Relationship Management (ERM) vendor, today announced a partnership to deliver best of breed customer relationship management implementations. The partnership will seamlessly integrate customer interactions, such as sales force automation, marketing, call center support and field service, into one comprehensive solution.

This partnership creates an open, integrated enterprise relationship management implementation that applies the best available solution. Organizations are no longer confined to a particular vendor's architecture, enabling them to integrate other products to get the solution they need. The resulting increase in productivity and reduction in operating costs means a better return on investment.

"Metrix is excited to enter into this agreement with POINT Information Systems," said Larry Laux, President and CEO of Metrix. "We're teaming to provide best of breed solutions across the board: Metrix has a very robust service automation solution while POINT is very strong in managing customer relationships. This partnership is proof that ability to bring together the bestapplications in the industry exists today. The bottom line to customers is a forward-looking 'better, faster, less expensive' solution."

"This relationship is a clear illustration of POINT's commitment to working with partners in providing true, state-of-the-art ERM implementations for customers," said POINT CEO Paul Basson. "By integrating customer support functionality with TeamPOINT's customer interaction capabilities, Metrix' and POINT's clients will have unprecedented insight into their customers' support requirements, enabling the sharing of common business processes, policies, scripts, and workflow across disciplines. Our goal is to ensure that every customer interaction is a positive one. We are excited to be working closely with Metrix to make this a reality."

About Metrix, Inc.

Founded in 1980, Metrix, Inc. pioneered the Enterprise Service Automation industry, and is today the leading worldwide provider of service automation and management software. Its integrated support and services applications address customer support, field service, contract management, logistics, inventory, dispatch and repair center operations. With the introduction of MESA(TM) , Metrix continues its leadership in enterprise service automation. Metrix is the first and only customer support applications vendor with ISO-9000 certification. Metrix applications are Year 2000 compliant, and available in seven different languages. Metrix headquarters are located in Waukesha, Wisconsin, and can be reached at 414-798-8560. Additionally, Metrix has offices in Atlanta, Boston, Chicago, Dallas, New York, Phoenix, San Jose, and Ottawa, Ontario, Canada. Its European headquarters are located in The Hague, Netherlands, and the company has a distribution center in the United Kingdom. Visit Metrix at www.metrix.com.

About POINT

Founded in 1989, POINT Information Systems, Inc., is a worldwide provider of advanced Enterprise Relationship Management solutions that enable organizations to merge their sales, marketing, customer care, and back office functions to form an integrated, enterprise-wide customer interaction platform. Currently deployed in 18 languages in 35 countries and utilized by thousands of licensed users, POINT's TeamPOINT solution is installed in leading multinational organizations such as IBM, Hewlett Packard, Compaq/Digital, Allianz, Singapore Telecom, Mobile One, and Newton Investments. POINT has offices in Atlanta, Boston, Chicago, Dallas, Dublin, London, Munich, Paris, San Francisco, Singapore, Melbourne, and Sydney. Additional information on POINT is available at www.pointinfo.com or via email at info@pointinfo.com.

(C) 1998 Metrix, Inc. All rights reserved. POINT, the POINT Logo, and TeamPOINT are trademarks of POINT Technology, Ltd. All other product and company names are trademarks of their respective companies.