PipeLive.com Announces Alliance With Advanced Contact Solutions for Live Website Support

Business Wire, August 24, 1999

MELVILLE, NY--(BUSINESS WIRE)--August 24, 1999--

PipeLive.com, an innovator of real-time customer relationship software for the Internet, today announced a strategic alliance agreement with Advanced Contact Solutions, Inc. ("ACS"), an outsource provider of Internet-based customer service, which will enable live, real-time customer support focusing exclusively on websites and the Internet environment.

"We are excited by the possibilities of blending a software and service solution for companies having an Internet-based customer service need," said Kenneth Bone, President & CEO of ACS. "PipeLive 3.0 is a beneficial addition to our affordable services and is a complete solution for companies desiring to outsource all or a portion of its support needs."

PipeLive 3.0 upgrades website customer relationships by providing instant answers, in real time, via text messaging, images, audio, and anything addressed by a URL. "As a leader in the development of customer software solutions, PipeLive.com augments e-commerce technologies with the strengths of sale and support opportunities," stated Gary J. Ritter, Vice President of Sales. "Our agreement with Advanced Contact Solutions confirms our goal for delivering software that will eliminate the barrier between a company's website and its visitors. Partnering with ACS enables more companies to accomplish that next level of customer service."

Advanced Contact Solutions, Inc. provides support for their clients' products & services including inbound and outbound e-marketing, help desk, service, support, customer care, collections and order processing. ACS has offices in Torrance California, Manila Philippines, and Kuala Lumpur Malaysia, with their Philippines-based support center staffed 24/7 with multi-lingual representatives.

PipeLive.com is a wholly-owned subsidiary of Interworks Systems, Inc. Interworks Systems' corporate headquarters are in Melville NY, with regional offices in North Haven CT and Santa Clara CA. For additional information on PipeLive 3.0 call 800-768-0072, fax 516-630-3299, or email info@pipelive.com. Visit us at www.pipelive.com for live real-time demos 8:30am to 8:00pm EST, Monday through Friday.

Note: Interworks, PipeLive.com, and PipeLive 3.0 are registered trademarks of Interworks Systems, Inc. Other trademarks mentioned herein are trademarks or registered trademarks of their respective companies and organizations.