PeopleSoft Puts Personal Touch on Customer Service; Customer Service Advocates to Expedite Customer Service Issues

Business Wire, August 30, 1999

NEW ORLEANS--(BUSINESS WIRE)--August 30, 1999--

PeopleSoft today announced that it has deployed customer advocates to expedite customer service issues and to identify appropriate services for customers. Every PeopleSoft customer will be assigned a customer advocate. These Account Executives, combined with Advantage Customer Service, PeopleSoft's comprehensive consulting, education, support, and partnering program, provide personalized, yet efficient, service through the PeopleSoft product lifecycle. Advantage Customer Service was implemented in May of this year in place of a traditional account management service model.

"PeopleSoft realizes the importance of having real people on the front lines serving customers," said John Martines, vice president of financial systems at Reliance Insurance Group. "PeopleSoft is genuine about its commitment to customer service--they bring personal accountability to the customer relationship."

"Our Account Executives represent the core of who we are at PeopleSoft," said Craig Conway, president and COO of PeopleSoft. "These people are mandated to ensure the total success and satisfaction of our customers. Their services, combined with our Advantage offerings, will help PeopleSoft deliver highly personalized, effective, and consistent customer service over the long term."

The Account Executive is the point of escalation for all customer issues. In addition to complementing the PeopleSoft Global Support Center, PeopleSoft's 24 x 7 product and technology support organization staffed by analysts providing online and phone assistance, the Account Executive augments the services of Customer Care offered by business professionals who provide first-level assistance to customers.

The Account Executive also identifies Advantage services appropriate for customers. Such services include eBusiness consulting, Upgrade Services, Education Services, and packaged consulting services.

About PeopleSoft

PeopleSoft (NASDAQ: PSFT) is a world leader in enterprise application software. PeopleSoft provides eBusiness and analytic applications for human resource management, financials, distribution, manufacturing, and supply chain, along with a range of industry-specific solutions. For more than 3,000 customers, PeopleSoft applications offer greater flexibility, rapid implementation, scalability across multiple databases and operating systems, and lower cost of ownership. Customers include some of the largest multi-national organizations in the world, as well as small and medium-size businesses. All PeopleSoft software products are backed by PeopleSoft Advantage, a comprehensive consulting, education, and technical support program. Headquartered in Pleasanton, California, PeopleSoft (www.peoplesoft.com) employs more than 6,000 people and had 1998 revenues of $1.3 billion.

Note to Editors: PeopleSoft, the PeopleSoft logo, PeopleTools, PS/nVision, PeopleCode, PeopleBooks and Red Pepper are registered trademarks; PeopleTalk and "We work in your world." are trademarks of PeopleSoft, Inc. All other company and product names may be trademarks of their respective owners. Copyright (c) 1999 PeopleSoft, Inc. All rights reserved.