RMH Teleservices Contracted to Provide Customer Support Services for MCI WORLDCOM

Business Wire, August 4, 1999

BRYN MAWR, Pa.--(BUSINESS WIRE)--Aug. 3, 1999--

RMH Teleservices, Inc. (NASDAQ:RMHT), a leading provider of customer service solutions, today announced the signing of a four-year agreement with MCI WORLDCOM (NASDAQ:WCOM) to provide customer support services to MCI WORLDCOM's Mass Markets Division.

Under terms of the agreement, RMH Teleservices will utilize customer service representatives and an extensive interactive voice response system to verify new products and services selected by MCI WORLDCOM customers. Initially there will be approximately 1,200 new RMH employees dedicated to servicing MCI WORLDCOM. With the Agreement, RMH expects to realize a five-fold increase in the number of inbound calls it currently handles for its customers.

"We're very pleased that we have been selected by MCI WORLDCOM to provide this vital function," said John Fellows, CEO of RMH Teleservices. "With this new agreement, we have taken an important step forward in our strategic effort to become a significant force in providing outsourced customer service functions to the telecommunications industry."

About RMH Teleservices

Headquartered in Bryn Mawr, Pennsylvania, RMH has been a leader in outsourced teleservices for over 15 years. The company provides sales and customer support to Fortune 1000 clients through 18 call centers in the U.S. and Canada, successfully completing more than 200 million transactions annually.

RMH Teleservices will hold a conference call for investment professionals on August 4, 1999 at 9:00 a.m. eastern time. This conference call will also be broadcasted live over the Internet and can be accessed by all interested parties at www.vcall.com http://www.vcall.com. For financial investment professionals that wish to access the telephonic call, please contact Continental Capital to obtain dial-in number. To listen to the live call, please go to the Web site at least fifteen minutes prior to the start of the call to register, download, and install any necessary audio software. For those who are not available to listen to the live broadcast, a replay will be available shortly after the call on the Vcall site.

This news release contains forward-looking statements. Such forward-looking statements are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified and certain of which are discussed from time to time in the Company's filings with the Securities and Exchange Commission, including the Company's reports on forms 10-K and 10-Q. These risks include: (i) reliance on MCI WORLDCOM's continuation of its sales programs; (ii) changes in the availability of qualified employees; (iii) the smooth transition of call centers and employees from a third party to the Company. Consequently, future events and actual results could differ materially from those set forth in these contemplated or underlying forward looking statements.