Just in Time Solutions Launches Online Billing Product Based On Art Technology Group's Dynamo Platform

Business Wire, Dec 1, 1999

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Dec. 1, 1999--

Innovative Provider of Internet Billing and Interactive Customer

Care Software OEM's Dynamo Application Server to Increase

Productivity and Build Customer Relationships

Art Technology Group ("ATG") (Nasdaq:ARTG), developers of e-commerce and online personalization applications, today announced that Just in Time Solutions, an Internet billing and interactive customer care software provider, has incorporated its Dynamo(R) Application Server(tm) into the 2.0 release of Just in Time's BillCast(tm). BillCast is the premier enterprise application platform for Internet billing and interactive customer care in the electronic channel. The integration of Dynamo into BillCast 2.0 enables Just in Time to provide their customers with a high-performance, flexible, end-to-end solution for personalized bill presentment, payment, and service delivery.

To support the demand for flexible billing, Just in Time needed an application server and e-commerce architecture that was robust enough to handle the complexity of online billing and integration with their existing technology. Dynamo's 100% Java-based platform allows Just in Time to achieve rapid time-to-market and rapid integration with existing enterprise systems. Dynamo's scalable e-commerce architecture makes it easy for Just in Time developers to scale the system as business grows and meet the changing billing requirements of their customers. The flexibility and modularity of the Dynamo platform provides Just in Time with a solid basis for future expansion.

"The ability to deliver flexible Internet billing solutions tailored around individual needs is critical to the success of e-commerce initiatives by large-volume recurring billers, such as telecommunication and credit card companies," said Ralph Hibbs, Sr. product marketing manager of BillCast at Just in Time Solutions. "By integrating ATG's Dynamo technology into BillCast 2.0, we are able to offer our customers something exciting and different -- a product that's dynamic enough to enable billers to offer their customers an interactive billing experience. Dynamo is a vital piece of BillCast's infrastructure technology."

At the heart of BillCast 2.0 is Dynamo's dynamic content targeting that makes it possible for Just in Time to deliver a customized billing experience to their customers. BillCast's content targeting capabilities, driven by Dynamo, combines customer profiles with existing data and billing information generating unique content for each customer. For example, a consumer's Web page flow and options may be different depending on the value of the customer. BillCast's sophisticated profiling and personalization capabilities can also be used to tailor the customer's service experience. For example, customers design their own experience by selecting the personalized e-mails they care to receive each month, such as messages that indicate if the bill is ready or the payment was successful.

"ATG is committed to providing innovative, best-of-breed technology companies with the scalable, reliable, and standards-based e-commerce infrastructure they need," said Ken Volpe, vice president of product marketing and management at ATG. "Our partnership with Just in Time Solutions is just another example of our mission to make it easier for application providers to deliver the highest level of quality, personalized e-business services to their customers."

About Art Technology Group

Art Technology Group, Inc. ("ATG") (NASDAQ:ARTG) is a leading provider of Internet customer relationship management and electronic commerce products and services. ATG offers an integrated suite of Java application server-based products and services, as well as related application development, integration and support services. ATG's Dynamo(R) product suite enables Global 1000 enterprises, as well as new businesses using the Internet as their primary business channel, to understand, manage and build their online customer relationships and to more effectively market, sell and support their products and services over the Internet.

The Dynamo solution is designed to provide businesses with the core platform and software tools required to develop and deploy personalized, scalable and reliable e-commerce Web sites. Dynamo is licensed to over 100 customers including: 3M, BabyCenter, BellSouth, BMG Direct, Eastman Kodak, Informix, John Hancock Funds, Inc., Network Solutions, Newbridge Networks, Scudder Kemper Investments, Sun Microsystems and TheStreet.com. The Company is headquartered in Cambridge, MA with additional locations throughout the U.S. and in Europe.

This press release contains forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. These statements involve known and unknown risks and uncertainties that may cause ATG's actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such forward-looking statements. Important risk factors affecting ATG's business generally may be found in ATG's prospectus and in periodic reports and registration statements filed with the Securities and Exchange Commission. Risk factors related to the subject matter of this press release include the possibility that the Just in Time and ATG products will not be compatible, either now or in the future; that customers will encounter difficulties in implementing the two companies' software; that the strategic alliance will be unsuccessful; that the added features and functions will not operate properly in production environments; that customers will require increased integration work to implement some features; the need to adapt to rapid changes so products do not become obsolete; the possibility of errors in ATG's software products; and the costs and risks associated with intellectual property infringement and litigation. ATG undertakes no obligation to update any of the forward-looking statements after the date of this press release.