ON!Contact Software Corporation Receives C@LL CENTER CRM Solutions Product of the Year Award

Business Wire, Dec 20, 1999

Business Editors, Technology Writers

CEDARBURG, Wis.--(BUSINESS WIRE)--Dec. 20, 1999

ON!contact Software Corporation's Client Management Software (CMS), a leading customer relationship management application suite that automates the field sales, inside sales, marketing, customer service and call center functions for mid-market companies, has received The C@LL CENTER CRM Solutions Product of the Year award in the CRM solution category. The C@LL CENTER CRM Solutions Product of the Year award is designed to honor innovative products and services that have furthered call center/CRM technology.

"We're extremely pleased that CMS is being recognized as a leader in the CRM call center market," said George Kofman, president of ON!contact Software. "CMS' extraordinary call center functionality is a major asset to any organization seeking to automate the qualifying, surveying, lead generation and information gathering processes."

"C@LL CENTER CRM Solutions magazine initiated the Product of the Year award program to help our readers sort through the vast proliferation of new products and services in the marketplace," said TMC president and group publisher Rich Tehrani. "The Product of the Year award, selected by the editors of C@LL CENTER CRM Solutions, is given to those select products that deserve the attention of forward-thinking organizations looking for best-of-breed solutions. We are pleased to honor the Product of the Year winners today, as they lay the groundwork for the next generation of call centers."

About ON!contact Software Corporation

ON!contact Software Corporation develops, markets and supports Client Management Software (CMS), a leading front-office application suite that automates the field sales, inside sales, marketing, customer service and call center functions for mid-market companies. CMS is a completely customizable 32-bit, Microsoft BackOffice certified application and has been optimized to run natively on the Microsoft SQL Server (Nasdaq:MSFT) and the Oracle (Nasdaq:ORCL), Sybase (Nasdaq:SYBS) and Informix (Nasdaq:IFMX) platforms.

ON!contact Software is a privately held company whose applications are marketed, installed and implemented throughout North America, Europe and the Asia/Pacific region. ON!contact Software's products are available through its corporate headquarters in Wisconsin and an international alliance network of value-added resellers, system integrators and distributors. ON!contact Software has 200 customers worldwide, including Johnson & Johnson (NYSE:JNJ), Sears (NYSE:S), Blue Cross-Blue Shield, Summit Bank (Nasdaq:SBGA) and Mercedes-Benz.

ON!contact Software's major competitors are Pivotal (Nasdaq:PVTL), Onyx (Nasdaq:ONXS) and SalesLogix (Nasdaq:SLGX).

Additional ON!contact Software information is located on the World Wide Web at http://www.oncontact.com or via phone at 800-886-0866.