Changepoint Picked By Aberdeen Group as an Early Leader in Professional Services Automation -PSA- Market

Business Wire, July 15, 1999

TORONTO, Ontario--(BUSINESS WIRE)--July 15, 1999--

New Aberdeen white paper recommends IT executives evaluate

Changepoint PSA software solution to meet business goals

Changepoint Corporation, the pioneer in service delivery management software for the IT professional services marketplace, today announced its PSA software solution is the focus of a recently published Executive White Paper put forth by well-known information technology research and consulting organization Aberdeen Group. The White Paper, entitled `Integrated Professional Services Automation Solutions', is available for free downloading at www.changepoint.com.

PSA software is designed to improve the performance of IT services organizations such as IT Consulting firms, IT Departments and services divisions of high tech product companies by integrating and automating key business processes, such as customer relationship management, engagement management, project management, time and expense tracking, resource management and invoicing across the enterprise. The Aberdeen white paper identifies specific business issues addressed by PSA -- such as enabling the right individuals to be assigned at the right time to the right project -- and describes the core elements of these new applications. Changepoint is pegged as an early leader in this marketplace.

"IT services organizations today are severely resource constrained. Their ability to implement new, competitive-edge business applications hinges on obtaining the right professional services expertise," concludes David Hofferberth, Senior Analyst with Aberdeen's Professional Services division. "Quite simply, the allocation, assignment, and accounting of IT professionals needs to be approached in a more formal manner. Changepoint has a PSA solution that is used today to solve the IT expertise shortage. Aberdeen recommends that IT and business executives who want to meet their enterprise business application deployment commitments evaluate PSA solutions in general, and Changepoint in particular."

"Integrating and automating key business processes across IT services organizations is critical," says Gerry Smith, President & CEO of Changepoint Corporation. "Our solution enables IT services organizations to manage the complete business of delivering services with one fully integrated customer facing system with seamless information flow. This results in increased profitability, shorter cycle times, and greater customer satisfaction. I'm pleased to see Aberdeen addressing this important issue and to have Changepoint regarded as a PSA leader.

About Changepoint Corporation

Founded in 1992, Changepoint Corporation is spearheading the high growth market for managing the complete business of IT service delivery. Providing customized business management software for IT services organizations, IT departments, software companies, and high-tech product vendors, Changepoint utilizes the latest in Web technology and unparalleled innovation in architecture to provide the most flexible Professional Services Automation solution on the market. Changepoint's comprehensive approach to automating IT service delivery enables organizations to build closer and more profitable relationships with clients by integrating the critical processes of knowledge management, marketing, sales, service delivery, billing and support. Currently working with a roster of North American clients, more information about Changepoint can be found at www.changepoint.com.

For a copy of `Integrated Professional Services Automation Solutions' or for more information, contact:

U.S. Canada Whitney Lang Andrea Ellison Environics Communications Environics Communications 203.325.8772, ext. 11 416.920.9000, ext. 289 wlang@environics-usa.com aellison@pr.environics.ca