ICT GROUP Wins Card Marketing Magazine's Award as Teleservices Agency of the Year

Business Wire, July 15, 1999

LANGHORNE, Pa.--(BUSINESS WIRE)--July 15, 1999--

ICT GROUP, Inc. (NASDAQ: ICTG), a globally integrated telesolutions company, today announced that it has won Card Marketing Magazine's Teleservices Agency of the Year Award.

The award and a feature story on ICT GROUP, INC. appear in the July/August issue of Card Marketing Magazine, which became available today.

Charles Paustian, editor of Card Marketing Magazine, said, "We bestowed our second annual award to ICT GROUP based on our confidential survey of teleservice users, which found that ICT GROUP has distinguished itself from its peers. The keys to success in today's teleservices industry include aggressive use of technology, top-notch personnel training, and delivering superior results to clients. ICT GROUP has excelled in all three areas."

John J. Brennan, ICT GROUP's chairman and chief executive officer, said, "We are pleased to receive this industry award, which recognizes ICT GROUP's excellent service to our clients and differentiates us from our competitors. More importantly, the award gives our many hard-working employees the public recognition they deserve for a job well done. We will continue to place the highest priority on providing superior teleservices."

John D. Campbell, ICT GROUP's president, sales, commented, "Our financial services division has done an outstanding job of developing telesolutions for the banking, mortgage, and credit card industries. Their experience with financial products and customers makes ICT GROUP an excellent choice for both direct marketing and customer service."

ICT GROUP, an independent provider of call center teleservices for sales, marketing and customer care, employs nearly 450 professionals in management, sales, systems and operations and approximately 5,000 telephone sales and customer service representatives as well as research interviewers.

The company manages 35 call centers in nine states, Europe and Canada, from which it supports inbound and outbound calling for domestic and multinational corporations and institutions primarily in the financial, insurance, telecommunications, healthcare, information media, energy and hospitality industries.

In addition to its corporate staff, ICT GROUP's sales and marketing divisions as well as its market research division are headquartered in Langhorne, PA. ICT GROUP has sales offices in Philadelphia, PA; Chicago, IL; Miami, FL; Stamford, CT; Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland.

Existing facilities conducting international operations are located in Miami, FL; Sydney, Australia; Dublin, Ireland; London England, and in the Canadian provinces of New Brunswick and Nova Scotia.

To learn more about ICT GROUP, visit the company's web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," "plans," or similar expressions.

For such statements, ICT GROUP, claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 1998, and other documents filed by ICT GROUP with the Securities and Exchange Commission.