ADAC Laboratories to Invest $10 Million in Information Technology Systems

Business Wire, July 6, 1999

MILPITAS, Calif.--(BW HealthWire)--July 6, 1999--

ADAC Laboratories (Nasdaq: ADACE) today announced that it has launched a two-year program to implement a new information technology systems strategy. The plan, which calls for investments totaling some $10 million, involves ADAC's customer and sales information systems technology, as well as financial, manufacturing, planning, inventory, distribution, workflow and human resources information systems. The company's private, voice, video, and data networks will also be expanded to assist communications between ADAC's Milpitas California headquarters and sites in Houston, Texas and other field locations throughout the World.

ADAC also announced that its has an agreement with Siebel Systems, Inc. (Nasdaq: SEBL), the world's leading supplier of Web-based front office software systems, and eLoyalty(TM), a premier consulting firm focused on loyalty and customer relationship management solutions, to implement ADAC's new customer information systems technology.

"ADAC's current legacy system no longer supports the needs of the dynamic customer environment that we see in healthcare today," said Dave Crussell, vice president of information technology. "These investments are vital to the long-term success and growth of ADAC," he added. "ADAC's focus on customer service and support will be greatly enhanced by the use of this state-of-the-art customer information systems technology. We will be able to improve our responsiveness to ADAC's customers, their questions, and the appropriateness of our responses, with the end result to increase customer satisfaction and loyalty. Using the Web-based front office applications from Siebel Systems, and the wealth of knowledge provided by our implementation partner, eLoyalty, we will be able to provide a technology solution that enhances our performance in all areas of service and sales," Mr. Crussell stated.

"ADAC has consistently led its competition in the application of technology in its new products and in customer satisfaction," Mr. Crussell noted. "With our new information technology systems strategy, we will now raise the standard once again with industry-leading customer management through the application of these new systems."

Mr. Crussell also stated that "ADAC has signed an agreement with Oracle Corp. (Nasdaq: ORCL) to license Oracle Software for its Enterprise Resource Planning Systems (ERP). This will include ADAC's financial systems, manufacturing systems, and human resource systems."

"ADAC has already implemented Oracle Applications Release 11 at its HealthCare Information Systems division in Houston, TX, and we will be implementing the Enterprise Resource Planning System at our headquarters site in Milpitas, CA later this year," added Mr. Crussell.

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading supplier of Web-based front office software. Siebel Systems provides an integrated family of sales, marketing and customer service application software for field sales, customer service, telesales, telemarketing, field service, third-party resellers and Internet-based e-commerce and self-service. Siebel Systems products are designed to meet the needs of small, medium and large businesses. Siebel Systems sales and service facilities are deployed locally in more than 20 countries and can be reached through the World Wide Web at www.siebel.com..

eLoyalty is a global business consulting and systems integration organization focused exclusively on building customer loyalty. eLoyalty delivers the proven proficiencies, technologies and business practices that span the full spectrum of a company's operations including the internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. With offices throughout North America, Europe and Australia, the 600-plus employee company is a wholly-owned subsidiary of Technology Solutions Company (Nasdaq: TSCC).

Oracle Corporation is the world's leading supplier of software for information management, and the world's second largest independent software company. With annual revenues of more than $8.8 billion, the company offers its database, tools and application products, along with related consulting, education, and support services, in more than 145 countries around the world.

ADAC Laboratories is the world market share leader in nuclear medicine and radiation therapy planning systems and a leading supplier of radiology information systems in North America. ADAC is headquartered in Milpitas, CA with its HealthCare Information Systems Division in Houston, TX.

Note to Editors: Oracle is a registered trademark of Oracle Corporation.