Onyx Software and Arthur Andersen Business Consulting Establish Regional Customer Relationship Management Center of Excellence

Business Wire, June 28, 1999

BELLEVUE, Wash.--(BUSINESS WIRE)--June 28, 1999--

Partnership Designed to Increase Market Awareness of CRM in Asia

Onyx Software Corporation (Nasdaq:ONXS), a leading provider of Web-based Customer Relationship Management (CRM) systems, and global professional services firm Arthur Andersen Business Consulting, have announced a strategic alliance to cooperate on a range of activities throughout the Asia Pacific region and to deliver knowledge-based customer relationship management solutions to the market.

The agreement includes joint marketing activities, industry and product briefings, joint sales activity, cooperative customer education programs and bringing together the complementary services and products of two leading organizations.

"Today, the right customer relationship management solution is critical to increase profitability, improve organizational effectiveness and retain valuable business relationships. Arthur Andersen Business Consulting has an excellent understanding of our key vertical markets. Joining forces with them will result in broader awareness of Onyx and a solid understanding of customer relationship management among our prospects. For our mutual customers, this partnership delivers increased value added services," said J.Y. Pook, managing director, Onyx Software Asia.

"Our clients are becoming increasingly concerned about understanding who their customers are, and how they can satisfy and retain them. We believe Onyx is an ideal system with which to address these concerns. Furthermore Onyx's rapid implementation timeframes and quicker return on investment, are a further advantage to our clients in the Asia Pacific market," said Steven Phan, Arthur Andersen Business Consulting division head and partner.

The partnership between Onyx Software and Arthur Andersen Business Consulting is designed not only to increase awareness and educate the market on the business benefits of customer relationship management, but also to establish a CRM center of excellence in Singapore. Onyx Software and Arthur Andersen Business Consulting will serve organizations across the region offering reliable Web-based CRM solutions that focus on leveraging best business practices, rapid implementation and return on investment, and commitment to customer success.

Arthur Andersen Business Consulting has dedicated a team of certified full-time consultants to focus solely on Onyx, and the companies already have joint projects underway in Singapore.

About Onyx Software

Onyx Software Corporation (Nasdaq:ONXS) is a leading provider of Web-based Customer Relationship Management (CRM) systems. The company's innovative e-business software combines comprehensive CRM functionality, third party applications and Internet content into personalized digital workplaces for marketing, sales and service employees, business partners and customers. The company's systems are scalable, flexible, reliable and deploy quickly resulting in a rapid return on investment and industry leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as American Express, Cognos, Credit Suisse, FirstWorld Communications, Giga Information Group, Interactive Intelligence, NTL Internet, Plumtree, Portland Trailblazers, Prudential, Sharp Electronics, Sierra Health Services, Singapore Press Holdings and US Bancorp Piper Jaffray. For more information call 888/275-6699, visit the Onyx Website at www.onyx.com or email info@onyx.com.

About Arthur Andersen Business Consulting

Arthur Andersen's business consulting practice assists leading organizations in improving their decision making, business operations and organizational capability through a broad range of process improvement, performance enhancement and middle market technology implementation services.

Arthur Andersen is a global professional services organization consisting of over 100 member firms and more than 61,000 people united by a single worldwide operating structure and a common culture of innovation and knowledge sharing. This unique "one-firm" approach qualifies the people of Arthur Andersen to serve clients by bringing together any of more than 40 competencies in a way that transcends geographic borders and organizational lines. Arthur Andersen's people provide effective business solutions to over 100,000 clients in 81 countries around the world. Since its beginning in 1913, Arthur Andersen has realized 85 years of uninterrupted growth. With revenues of more than US$6 billion, it stands today as a world leader in professional services. Arthur Andersen is a business unit of Andersen Worldwide.