Sideware Announces Support of Dr. Bean Product on Multiple IBM Server Platforms

Business Wire, May 13, 1999

HERNDON, Va.--(BUSINESS WIRE)--May 13, 1999--

Sideware Systems Inc. (VSE:SYD) today announced that it will offer its "Dr. Bean" customer service system on IBM's family of server platforms, including RS/6000(note a), S/390(note a), AS/400(note a), and Netfinity(note a) servers.

As part of IBM's Solution Developer Program, Sideware achieved excellent porting results of its software on all of the IBM servers during tests at IBM's Solution Partnership Center in San Mateo, California. Sideware is an IBM Business Partner.

Dr. Bean, written in 100 percent Java, is a customer service application that allows companies to provide live customer service right from their Web site. Customers that shop on a Dr. Bean-enabled Web site connect to a customer service representative in a live chat session to ask questions and receive help in real time.

"IBM is the world's leading provider of e-business and e-commerce solutions," states Owen Jones, CEO for Sideware Systems Inc. "By porting Dr. Bean to IBM's complete range of server platforms, customers from small business owners to major corporations have a completely integrated Internet solution that allows them to provide their customers with a shopping experience similar to that of their local store."

In addition to running on all IBM server products, Dr. Bean is easily integrated with IBM's e-business middleware products, such as DB2 Universal Database(note a), Net.Commerce(note a) merchant server and WebSphere(note a) Application Server.

"Sideware and IBM are allowing businesses of all sizes to deliver personalized customer service on the Internet, which is extremely important as businesses seek to differentiate themselves on the Web," said Patricia Meacham, director, World Wide Solution Developer Programs, IBM Solution Developer Marketing. "Joint customers of Sideware and IBM will benefit by the close integration of Dr. Bean on all of IBM's servers and selected middleware."

Note a: IBM, S/390, RS/6000, AS/400, Netfinity, Net.Commerce, WebSphere, DB2, DB2 Universal Database, are trademarks or registered trademarks of International Business Machines Corporation.

More information about Sideware can be found at:

http://www.sideware.com

More information about IBM can be found at: http://www.ibm.com

ON BEHALF OF THE BOARD

OWEN JONES

CEO, DIRECTOR

Investors are encouraged to direct shareholder questions and/or join an on-line discussion regarding Sideware System's performance at www.techwestmgmt.com. Through this forum offered by TechWest Management Inc., anyone can register as a member and participate directly in web-based conversations with a Sideware Investor Relations Representative. Sideware Systems Inc. is a publicly traded company on the Vancouver Stock Exchange trading under the symbol: SYD. For further information on Sideware's products or services, please visit our web site: www.sideware.com.

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The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. Certain information included in this communication (as well as information included in oral statements or other written statements made or to be made by Sideware Systems Inc.) contains statements that are forward-looking, such as statements relating to the future anticipated direction of the high technology industry, plans for future expansion, various business development activities, planned capital expenditures, future funding sources, anticipated sales growth and potential contracts. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future and, accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of Sideware Systems Inc. These risks and uncertainties include, but are not limited to, those relating to development and expansion activities, dependence on existing management, financial activities, domestic and global economic conditions, changes in federal or state income tax laws, and market competition factors.