Metamor Worldwide Selected by Harman Music Group for SAP R/3 Post Implementation Consulting Services

Business Wire, May 13, 1999

FOUNTAIN VALLEY, Calif.--(BUSINESS WIRE)--May 13, 1999--

Metamor Enterprise Solutions SAP Practice, a subsidiary of Metamor Worldwide Inc. (Nasdaq:MMWW), Thursday announced that it will provide Harman Music Group with Post Implementation Consulting Services (PICS) to support the SAP(TM) R/3(R) solution that Harman "went live" with in mid-1998.

The Harman Music Group of companies is a leading manufacturer of a wide range of electronics products for professional audio and music industry markets worldwide. Harman's proprietary S-DISC chip, developed through its DigiTech division, redefined cost-effective processor performance for live music and recording applications. The Harman Music Group is a subsidiary of Harman International.

"With this agreement, Harman Music Group will have access to a `one-stop' SAP R/3 support service, where experienced consultants will provide a rapid, efficient and non-disruptive resolution to any business or system issues that we might encounter," stated Elpitha Votsis, vice president of Harman Music Group.

Metamor operates the SAP R/3 PICS Support Center out of Ontario, Calif., on a 24 hour/7 days a week basis. Metamor has drawn on the group's more than 10 years of experience in complex software implementations to create this leading edge support center to meet the ever-changing needs of evolving businesses with advanced ERP systems.

Services of Metamor's PICS Support Center include:

-- 24 hour/7 days a week Help Desk Support Center

-- System and business process quality reviews

-- Enhancements to implemented modules

-- Additional SAP R/3 modules implementation

-- Custom report development

-- End-user training

-- Documentation services

-- Release and version of upgrades to SAP R/3

-- Interface scoping, analysis and programming

-- ABAP/4 programming services

-- Basis technical services

-- Archiving strategy and implementation

-- Workflow development

"The mission of Metamor's PICS Support Center is to provide a cost effective, value-added SAP R/3 support system for Metamor clients, such as Harman Music Group," said Arnold Nel, director of the SAP Practice in Ontario.

"The Metamor PICS services are unique in that highly experienced, dedicated consultants for SAP R/3 can remotely resolve and implement the most sophisticated and challenging business and system requirements 24 hours a day, 7 days a week. These capabilities provide significant cost savings to Metamor customers and result in higher returns on investment."

The PICS Support Center can be reached by hotline phone, e-mail or pager. The Ontario hotline phone number is: 909/937-6452, the e-mail address is: pics@metamor-es.com, and the pager number is: 888/464-7924.

Metamor's SAP Practice is an SAP National Implementation Partner and certified AcceleratedSAP(TM) Partner, and provides a complete suite of SAP services, from consultation to customer training. An AcceleratedSAP Partner must have over 75 percent of its consultants complete AcceleratedSAP training and must have fully adopted the AcceleratedSAP methodology. Metamor provides consultant development through both internal training and attendance at the Partner Academy. Metamor supplements this training with management courses and ongoing quality control programs.

Metamor Worldwide, a diversified global IT services provider, offers customers project management, project support and project outsourcing capabilities for a broad range of technology solutions including eBusiness applications, custom application development, data warehousing, ERP package implementation, systems integration, software engineering, application support and training. With IT professionals and development centers located domestically and abroad, Metamor Worldwide's flexible delivery of value-added services is provided through a combination of geographic presence, industry focus and specialized technology practices.

SAP, R/3, AcceleratedSAP and all SAP product and service names referenced herein are trademarks or registered trademarks of SAP AG. Other product and company names herein may be trademarks of their respective owners.

For further information regarding Metamor Worldwide Inc. free of charge via fax, dial 800/PRO-INFO and enter "MMWW."

Metamor Worldwide can be reached on the Internet at www.metamor.com.